Kitchenaid Refrigerator KRFC704FSS00 ice maker - ice drops into bin, it is not completely frozen and gets stuck inside bottom of container

[LindaSue55]

Model Number

KRFC704FSS00

Brand

KitchenAid

Age

1-5 years

I have a problem with a Kitchenaid ice maker, model KRFC704FSS00, that no one seems to be able to resolve and need some help. I have had technicians out multiple times and still not fixed. Problem is that when ice drops into bin, it is not completely frozen and gets stuck inside bottom of container and the more ice that drops the bigger the clump. In addition, it is dripping behind the bin and eventually results in bin getting stuck.

I use brute force to physically remove ice try and hair dryer to melt the accumulated ice. There is a tag inside the door of ice maker, “for better performance, dispense ice periodically and empty ice bin every two weeks to avoid ice clumping”, but this is ridiculous to have the first ice tray already causing a problem, plus dripping. Can anyone help me get this resolved?

 

[rickgburton]

Keep both “—” and “—” temperature buttons pressed for 3 seconds. Countdown will display and a chime will play upon entry into Service mode.

Enter Key = “Drawer” button

Increment Key = “+” button on the upper display

Decrement Key = “-“ button on the upper display

Back Key = “Max Cool” button

To Exit Service diagnostics, use “Max Cool” Key to back out of functional test. Press and hold “-” and “-” temperature buttons simultaneously for 3 seconds.

NOTE: If a test or mode runs over “99” on the display, the User Interface will flash digit 1 for one second, and then display digit 2.
The number will display. i.e. “120” will display “1” first for one second, then display “20”. “121” will display “1” first for one second, and then display “21”, etc.

Service Test #00 Exit Service Mode:
This step is an alternative method to exit service mode and return to Normal Operation.

Run the following Service Tests and post the results.

Service Test #14 - Door Ice Box Thermistor
• Read RC compartment Temperature. SH indicates “shorted” thermistor, OP indicated “open” thermistor.

Service Test #16 - Door Ice Maker Tray Thermistor
• Read Icemaker Tray C Temperature. SH indicates “shorted” thermistor, OP indicates “open” thermistor.

Service Test #31 - Ice Box Average Temperature
• Average temperature during the last 6 hours of operation. Average is calculated using a running average filter.

Service Test #59 - Ice Box Fan Test
• When entering this test, the Ice Box Fan turns on. The display shows “ON.” When leaving Service Test, the Ice Box Fan turns off. Verify the fan.

Service Test #120 - Door Ice Maker self diagnostics
• The display shall show the following transitions as they occur.
00 – Stopped
01 – Moving Counterclockwise to Ice Break Position
02 – Moving Clockwise to End of Harvest Location
• If Ice Bin Is Full Jump To Step 04. If Timeout Occurs (60 seconds) Execute Step 04
03 – Reached End of Harvest Location
04 – Moving Counterclockwise Back To Homing Location. If Timeout Occurs (60 seconds) End Test
• The display will show the error codes following the execution of the test.
“PA” – All Steps Successfully Passed
“bF” – Ice Bin Is Full
“E1” – Cannot Find Ice Break Position
“E2” – Cannot Find End of Harvest Location
“E3” – Cannot Find Home
“E4” – Multiple Failures

 

[LindaSue55]

Update: ice bin stuck this morning and brute force required to get it out. Large clump of ice in ice bin and auger won’t turn. Need to remove ice clump, before reinstalling ice bin. Will work on previous reply and post again. 3 images inside ice compartment and last two images inside ice bin-showing ice clump and auger won’t move.

 

[gfroterry]

Update: ice bin stuck this morning and brute force required to get it out. Large clump of ice in ice bin and auger won’t turn. Need to remove ice clump, before reinstalling ice bin. Will work on previous reply and post again. 3 images inside ice compartment and last two images inside ice bin-showing ice clump and auger won’t move.

I am having exactly the same issue. The pictures match perfectly with my ice maker issue. Have you tried to replace the ice maker altogether? I am trying to figure out my next move, including calling a technician. Thanks

 

[rickgburton]

Did you run any of the service tests? Is the clump of ice due to ice cubes not completely frozen when they dump or is the temperature rising causing the ice to melt and refreeze?