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FIXED KitchenAid Refrigerator KRSC503EBS01 Ice Maker Not Making Ice.

GR1

Member
Joined
Oct 21, 2021
Messages
1
Location
Iowa
Refrigerator is 3 years old--the ice maker has quit making ice. It's a "side by side" with the ice & water dispenser in the door. The ice maker is also located in the door. I replaced the ice maker--no fix. Finally called a service man and within 5 minutes and $94 he diagnosed a broken wire to the freezer door. Repair cost? New freezer door and installation: $1458. I called KitchenAid (Whirlpool) and explained the situation. They offered to replace the door ($700) if I confirmed the problem with their recommended service technician--another $106 for the visit--which I haven't approved. My son in law and I (he did the work) soldered the wire, installed a heat shrink sleeve and it is working just fine. The freezer door was engineered without a wiring connector so the ENTIRE door must be replaced when the wiring breaks. The wiring loom was split open so it was not engineered very well either. Will see about the door replacement! At this point our FIX is working just fine--no cost. KitchenAid has known about this problem for several years and has failed to redesign the freezer door. ??????
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
128,860
Location
Redmond, Oregon
Yes, this has been a common issue for KitchenAid, you will see many others that did the same as you.

Here's just one of many many people who did the same as you:

I agree, they should of resolved this problem already.

Thanks for letting us know what you did to fix yours.

Jake
 

Woofer

Member
Joined
Jan 25, 2022
Messages
1
Location
Dallas
Yes, this has been a common issue for KitchenAid, you will see many others that did the same as you.

Here's just one of many many people who did the same as you:

I agree, they should of resolved this problem already.

Thanks for letting us know what you did to fix yours.

Jake
Thank you for pointing out the problem with the wire harness. I would have never looked but after 6 months of no ice and replacing different parts I decided to take a look.
I found 2 wires that were open. Repaired the wires and once again have a working ice maker.
Thank you
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
128,860
Location
Redmond, Oregon
Excellent @Woofer glad to hear that.(y)

Thanks for letting us know!

Jake
 
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