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FIXED KRFC604FSS01 KitchenAid Refrigerator Water Not Flowing Into Ice Maker

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heather_b

Premium Member
Joined
Dec 17, 2020
Messages
4
Location
Phoenix, AZ
Model Number
KRFC604FSS01
Brand
KitchenAid
Age
1-5 years
Purchased this KitchenAid refrigerator September 2019 (New) from a discount appliance store - warranty has expired.

For the last several months, the Ice Maker would randomly make a batch of ice after tinkering (turning off and back on, replacing filter, removing filter, replacing water valve, etc). We decided to try and tackle the ice machine this past week and started all of the diagnostics:

Test 120 - PA
Test 97 - You can hear the valve turn on, but no water comes out
Test 96 - Water comes out the front
Test 14 - 13 degrees
Test 16 - 18 degrees
Replaced water inlet valve in the wall

During one of the 120 Tests, a blue wire (picture attached) dropped into the ice bin. Since that time, we've had zero ice made. I'm not sure if we buy a new ice maker at this point, or if this problem would even be solved with a new ice maker. Any help would be appreciated.
 

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Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
115,887
Location
McMullen Valley, Arizona
That's the fill tube heater wire. I just located a service bulletin on this problem. I'm attaching it below.

Possible Concern: The in-door ice maker may stop working, or work intermittently. The customer may report low or no ice production.

Cause: The Fill Tube Heater may be inoperable due to broken wire. This may lead to a full or partial freezing of the fill tube creating a no water fill or low water fill of the ice tray.

Verify:
1. Visually Inspect Fill Tube for icing
2. Visually Inspect Fill Tube Heater Wires for breakage, or wear - if broken wire is found proceed to step 4.

3. Ohm out Fill Tube Heater Wire (53 - 61 ohms) a. If out of range Fill Tube with Heater Kit will need to be installed. Proceed to step 4 to check for control functionality.
4. Put Refrigerator into Service Diagnostic Mode and activate Test # 66. a. Check Voltage at terminal in Ice Maker Housing for >=12VDC. This is to confirm operation of the Control. b. If proper voltage is not found additional testing and parts may be required.
5. If functionality of the control is confirmed proceed with correction.

Correction: Replace Fill Tube with Heater.

Here's the Fill Tube with Heater Kit for your model you can order: W11366500

1. The Fill Tube with Heater kit will come with a push-in Christmas Tree Clip and zip tie. This will secure the heater wire to the back wall.
2. The technician must drill a hole according to instructions provided in the kit. a. A template will be included in the Fill Tube with Heater kit. b. The template will have a locating feature that must be cut out to align in back of Ice Maker Cavity.
3. Technician must remove any labels on the heater wires.
4. Put a small dab of food grade silicone adhesive on Christmas Tree clip and insert into drilled hole.
5. Secure Heater Wires to Christmas Tree Clip with Zip Tie. Do not overtighten.
6. Verify Functionality after repair. a. Run Service Test # 66 - Verify heater is functional (6.1 watt)

Here's the ice maker for your model:

Jake
 

Attachments

  • Service Pointer-W11406716-Fill Tube Heater Wire.pdf
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heather_b

Premium Member
Joined
Dec 17, 2020
Messages
4
Location
Phoenix, AZ
Thanks so much! We've ordered the part and received it, but we can't find anywhere how to remove the ice maker so we can replace this part.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
115,887
Location
McMullen Valley, Arizona
Excellent Heather, so it's working great now?

Jake
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
115,887
Location
McMullen Valley, Arizona
Wonderful, glad to hear that Heather.(y)

Thanks for the update!

Jake
 
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