Sorry, can't be of any help in this regard. The service tech. appeared to have little difficulty but i watched from a distance. If you are having the same problems i had this is the 'fix', worked as designed since. Good luck.
Yes, the exact same model number. Once I remove the drawers, the "box" that holds the drawers doesn't slide out easily. Is there a trick to removing it? I know to unplug the wiring harness, what else needs to be done?
Thanks in advance.
BTW, I unplugged the unit for 15 hours and the ice/water are no longer under the base of the crispers. I'm just not sure if that's enough time for the drain to thaw as well.