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KRFC704FPS04 KitchenAid Refrigerator - No water to ice maker (new dual valve and heater tube)


Mar 3, 2023
Model Number
1-5 years
Hey folks, hoping y'all can help me figure this out as I can't find a resolution in any of the other similar threads.

KRFC704FPS04- stopped making ice

replaced the dual valve
replaced the ice maker filling tube w/ heater

When I run test 97 to test fill the water tray, I get nothing. Checked the line from the filling tube to the new valve and it's clear. If I leave the tube unplugged from the valve and run the #97 test, it spurts a little bit of water from the valve...not even remotely close to the 7 seconds it should.

Water fill for drinks works just fine.

I'm at a loss, any ideas???


Appliance Tech - Admin
Staff member
Aug 24, 2004
Vicksburg Junction, Arizona
Hi, I helped another person with this same issue:

Like I mentioned to him:
You have a dual water inlet valve inside the refrigerator section, one side is for the water dispenser, the only side goes to the ice maker. See if you get a constant 120 volts to it in TEST 97.

Here it is for your model: Valve Assy-Water, Dual W11535162

Service Test - 97 Door Ice Maker Valve General Test
--->When entering service test, the Door Ice Maker Water Valve turns on for 7 seconds

Here's your tech. data sheet: https://drive.google.com/file/d/1rROgQLycq9HU7hISCS7YS_dqp4RDe2iI/view?usp=sharing

The dual water inlet valve is located inside the refrigerator section.

Here's the service manual: https://drive.google.com/file/d/1iRRnn103aeGMfrJwdW0Qoazg6S6k2qho/view?usp=sharing

Page 3-7--->Dual Water Valve and Freezer IM Water Valve

The UI(User Interface) board controls the ice maker fill, so if your not getting 120 volts for 7 seconds, then its the UI Board that's bad, which also comes with the main control board(located in the back of the refrigerator) which you have to replace too at the same time.

Here's the UI Board and main control board for your model: W11533213
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