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KRMF706ESS01 Kitchenaid not making ice, not refreezing ice packs after use, and water pooling under pull out drawers


Feb 25, 2023
United States
Model Number
6-10 years
A couple weeks ago, I realized the fridge had lost power somehow and because no one had been home for awhile it was beginning to defrost. We had no power failures and there was no breaker tripped. I unplugged the unit, let it sit for 5 minutes, and plugged back in. Everything seemed to be working again. It was making ice and used ice packs were refreezing.

It was fine for a week or so and then began having the issues I listed. The temperatures are at 35 & 0, but ice packs still aren’t refreezing after use and to me the fridge still doesn’t seem cool enough.

This morning I found water pooled underneath both pull out drawers below the main refrigerator compartment. There was a lot and I had to remove it with bath towels. The water filter was replaced a couple days ago. I’ve unplugged the unit and let it sit for 5 minutes before plugging back in to restart several times now, but still no ice and temp issues.

We’ve had issues off and on with ice production and have found water pooled under the drawers before when we had a service guy come out, but never these temperature issues.

Any assistance would be much appreciated
Thank you


Appliance Tech - Admin
Staff member
Aug 24, 2004
Vicksburg Junction, Arizona
Do you hear all the fans running inside the freezer and refrigerator sections?

Do you notice any frost build-up on the back panel inside the freezer?

Its best to remove the back panel inside the freezer and take a photo of your evaporator coil, so we can see the frost pattern of it.

This video should give you the general idea of how to remove the back panel inside the freezer:
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