• Please note, some of the links on our site are affiliate links (Learn More)

FIXED KSF26C4XYY02 KitchenAid Refrigerator - Ice not dispensing

Pocat

Premium Member
Joined
May 10, 2021
Messages
2
Location
85248
Model Number
KSF26C4XYY02
Brand
KitchenAid
Age
6-10 years
Pushing ice pad operates ice door properly, but there is no ice dispenser motor noise and the auger does not operate. Ran "Service Diagnostic Mode" and status codes appeared correct for all steps, however, none of the steps seem to test the Ice Dispenser Motor?? The motor is a Whirlpool No. WP2323603, it has 4 connector prongs with only two wires going to connector a Blue and a Gray with Orange stripe. These wires connect to the two outside pins on the motor.

With the connector removed there is 83.2 ohms between the two outside pins on the motor?? There is no ohm reading between the two inside pins, nor between the inside and outside pins. Additionally, the motor is impossible to turn by hand and even very hard to turn with a wrench on auger shaft?? Help Please!
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
123,949
Location
McMullen Valley, Arizona
Hi, Let's first check for broken wires to the auger motor. This model is very notorious for broken/frayed wires, where the wire harness goes into the bottom of the freezer door, that will cause no/low power problems to the auger motor.

(click to enlarge)
FREEZER DOOR - b4.jpg

--->Lots of members have found frayed and broken wires causing the auger motor or ice maker to be dead. Remove your bottom kickplate grille, Remove the black wire harness loom too, broken wires can be underneath it.

Another member was having a similar problem here: FIXED: GSF26C4EXY02 Whirlpool Gold Ice Maker Problem Look at his post #6 he found frayed and broken wires underneath the freezer door.

Here's another one with the same thing about the frayed and broken wires: FIXED: 106.51173310 Kenmore elite ice maker not working - no led light

Here's another: FIXED: Whirlpool WSF26C2EXF01 Door Icemaker Not Working

Let us know what you find.

Jake
 

Pocat

Premium Member
Joined
May 10, 2021
Messages
2
Location
85248
Jake,

Thank you so much, you saved me lots of time and money. I was ready to start replacing circuit boards due to no power at motor plug and thought the motor was also bad because it was so hard to turn. But, you were exactly right, two broken wires at bottom of door, repaired them and all is back working. I almost discounted it because the black wire harness loom was in perfect shape, no indication of any wear or damage, but after removing the loom found the broken wires (actually looked cut). This is definitely a manufacturing/design defect that probably should have had a recall by KitchenAid/Whirlpool. Again thanks much!

Blue Skies and Tailwinds
Robin
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
123,949
Location
McMullen Valley, Arizona
Excellent Pocat, glad you found and fixed your broken wires,(y)

Yes, lots of people think the wires are fine under that loom, but that's not the case.:)

Thanks for the update!

Jake
 
Top