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KUIX505ESS2 Thin ice Kitchenaid Ice Maker

ChefGage09

Premium Member
Joined
Jul 7, 2022
Messages
11
Location
San Antonio, TX
Model Number
KUIX505ESS2
Brand
KitchenAid
Age
1-5 years
I have a Kitchen Aid under counter ice maker model KUIX505ESS2. Since we bought it it has produced very thin ice. If I set it to “max ice” it works better but only a little. I have seen some posts on this and it seems it might be the inlet valve. Is this correct? Is this easy to replace myself? We have a water softener on the system so it doesn’t get any scale build up.
Thank you in advance.
 

Jake

Appliance Tech - Admin
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Joined
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Messages
134,144
Location
Redmond, Oregon
I'm attaching your tech. data sheet below, on page 3 in diagnostics STEP 10 you can set the ice thickness.

If that does not resolve it, make sure you have at least 30 psi going to the ice maker, if so, then yes, the water inlet valve is usually the culprit for thin ice.

Here's the water inlet valve for your model:
Valve W10897719


Here's the video:


Let us know what you find.

Jake
 

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ChefGage09

Premium Member
Joined
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Messages
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Location
San Antonio, TX
Thank you! I adjusted the thickness to “thick” hopefully it works. I ran the diagnostics and everything else seemed fine.
Thanks again for your help!
 

Jake

Appliance Tech - Admin
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Messages
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Sounds good, let us know it that solves it.

Jake
 

ChefGage09

Premium Member
Joined
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Messages
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Location
San Antonio, TX
This did not fix the problem still very thin ice. I guess I need to replace the water inlet valve. Is there anything I need to know before I replace it?
Thank you
 

Jake

Appliance Tech - Admin
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Messages
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Location
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Is there anything I need to know before I replace it?
Just what I mentioned above--->If that does not resolve it, make sure you have at least 30 psi going to the ice maker, if so, then yes, the water inlet valve is usually the culprit for thin ice.

The new water inlet valve should fix it.

Let us know how it goes.

Jake
 

Jake

Appliance Tech - Admin
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Messages
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Location
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Just a PSI water flow meter, any hardware store sells them.

Jake
 

ChefGage09

Premium Member
Joined
Jul 7, 2022
Messages
11
Location
San Antonio, TX
I have over 70PSI is that too high? Im going to order the part today.
Thanks for all your help!
 

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Jake

Appliance Tech - Admin
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Joined
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Messages
134,144
Location
Redmond, Oregon
Normal is about 40-60 psi. 70 psi is a little higher than normal.

Jake
 

ChefGage09

Premium Member
Joined
Jul 7, 2022
Messages
11
Location
San Antonio, TX
I replaced the the inlet valve, checked PSI, placed setting on thickest ice setting and still thin ice. I think I bought a lemon! All diagnostics check out plenty of water flow. Clean machine and new filter. I’m at a loss. Any further advice? Is it time to throw in the towel??
Thank you
 

Jake

Appliance Tech - Admin
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Messages
134,144
Location
Redmond, Oregon
That's very odd, I don't know what else it could be.

You can contact KitchenAid at 800-422-1230 to come out, or find a local appliance repair shop in your area that specializes in stand alone ice makers.

Jake
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,144
Location
Redmond, Oregon
Anytime!

Jake
 
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