FIXED LFX25991ST Not cooling but everything looks / sounds fine

flaxseed

Premium Member
Joined
Mar 16, 2019
Messages
3
Location
CA
Model Number
LFX25991ST
Brand
LG
Age
1-5 years
Greetings,

Posting for a disabled friend of mine.

This is a 5 year old $3,000 LG unit.

Few weeks back she noticed some water on the exterior ice dispenser. Cleaned it and problem went away.

1 week later, same thing.

Another week and now no cooling at all.

Called LG which was an exercise in frustration. They would say they would call back but never would. Said the service would be free, then they said $500-$1000.

I pulled it out and removed the back cover. Coils were a little dirty but not much. Cleaned them. Saw no moisture. Fan next to the coils is running. Compressor is running, warm but not hot.

No frost.

No error codes and it is not in display mode.

Should we feel air movement inside the unit where the cold air goes into the door with the ice maker? There is none but I am not sure if there should be.

Stumped but I am no expert which is why I am here.

tia
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
102,666
Location
McMullen Valley, Arizona
You have a sealed system problem if the compressor is running and its not cooling at all.

Check your owners manual warranty to see if the sealed system is covered up to 5 or 7 years.

Contact LG and tell them to come out if so.

Jake
 

flaxseed

Premium Member
Joined
Mar 16, 2019
Messages
3
Location
CA
Thank you Jake.

After lots of reading, refrigerant escaping seems to be a common LG problem.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
102,666
Location
McMullen Valley, Arizona
Yes, that's true, and also compressor burnouts, meaning the compressor runs but not pumping the freon through the sealed system, thus no cooling, I had three of the LG refrigerators do that in my area WITHIN the last two years.

Jake
 

flaxseed

Premium Member
Joined
Mar 16, 2019
Messages
3
Location
CA
** UPDATE **

After more back and forth with LG support they transferred her to the Expired Warranty Department.
$125 to come out.
$250 labor.
Much better than the $500-$1000 they originally quoted.
Very next day guy came out. First compressor he installed was bad, second one good.
Said she may hear some noise because of air getting into the sealed system
She now has a working unit, shame LG could not have done this 2 weeks ago.
Thanks again all.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
102,666
Location
McMullen Valley, Arizona
Glad to hear your back in business.:)

Said may hear some noise because of air getting into the sealed system.
He must of meant something else, because you can't have air in the sealed system, only refrigerant.:)

Jake
 
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