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LG refrigerator LSXC22486S - ice maker not working

docyoung83

Member
Joined
Sep 17, 2022
Messages
1
Location
78641
Model Number
LSXC22486S
Brand
LG
Age
1-5 years
I'm not sure if this is important or not, but it seems like shortly before the ice maker stopped working, we had the power go out several times at our house. Not sure if any electronic components may have been damaged when the power came back on.

Anyway, for the past 2-3 weeks, our ice maker has not been producing ice at all. I have tried the following steps:

1) Unplug and replug the refrigerator and wait at least 48 hours.
2) Make sure that the freezer temperature is cold enough to produce ice (currently set at -4 F).
3) Use an ohm meter to check that the water valves at the back of the fridge are electrically intact (both the valve for the water dispenser and the valve for the ice maker water supply).
4) Push the Reset button on the ice maker, confirm ice maker arm movement (i.e. it DOES have power going to it), and wait at least 48 hours.

Of note, our water dispenser does work correctly, so there is not a problem with inflow at the main valve or a problem with the filter.

I ran a diagnostic test using the LG ThinQ app, and I received the following report: The unit detected "The ice storage bucket in the maker is full of ice." This is even when the bucket is completely empty. I am assuming that is why it is not trying to fill the ice maker - it thinks it's already full. I believe I have a physical (as opposed to optic) ice sensor, so I'm not really sure what exactly I can do to "clear" this error message. It says you can clean the ice maker assembly and bucket, which I suppose means removing the assembly and - what - gently washing it with warm water? If that doesn't work, I will just try replacing the entire assembly.


I don't mind replacing it, I just wanted to make sure it looked like I had exhausted all the other basic steps first and wasn't missing something easy.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,257
Location
Redmond, Oregon
Here's the service manual for your model: https://drive.google.com/file/d/1z1_x4Tzw-2WPelRgoqnSMSoMvQz8hBJq/view?usp=sharing

I ran a diagnostic test using the LG ThinQ app, and I received the following report: The unit detected "The ice storage bucket in the maker is full of ice." This is even when the bucket is completely empty. I am assuming that is why it is not trying to fill the ice maker - it thinks it's already full. I believe I have a physical (as opposed to optic) ice sensor, so I'm not really sure what exactly I can do to "clear" this error message. It says you can clean the ice maker assembly and bucket, which I suppose means removing the assembly and - what - gently washing it with warm water? If that doesn't work, I will just try replacing the entire assembly.
That is not clear to me either, and the service manual is lacking that information too.

Look on Page 20 and 21 in the service manual.

Jake
 
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