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LMXS30776 LG Refrigerator - Ice maker stopped dispensing ice

Kristi18

Premium Member
Joined
May 9, 2020
Messages
3
Location
USA
Model Number
LMXS30776
Brand
LG
Age
1-5 years
Ice maker stopped dispensing ice. Tried test button, nothing happens. I replaced the ice maker, same problem. Replaced water inlet valve, same issue. Press test button and nothing happens. What next?
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
111,080
Location
McMullen Valley, Arizona

Kristi18

Premium Member
Joined
May 9, 2020
Messages
3
Location
USA
Thanks Jake. I reviewed the manual, and it did not have any information regarding what to do if test mode will not run. I already replaced the ice maker and the water inlet valve. When I press the test button on the ice maker, nothing happens.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
111,080
Location
McMullen Valley, Arizona
Did you power OFF the ice maker, then power it ON first before pressing the test button?

Do this:
Page 109 of the manual, "Step 2 - Ice detecting sensor diagnosis".

1. Remove ice bin, close doors and wait 3 minutes.
2. Open bottom freezer drawer
3. Press the refrigerator button and lock button at the same time
4. Watch display

"ETY" (empty) = ice detection sensor is normal
"FULL" = ice detection sensor is abnormal

Jake
 

Kristi18

Premium Member
Joined
May 9, 2020
Messages
3
Location
USA
Yes. Tried powering off and on before using test button, and the ice detection sensor is normal
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
111,080
Location
McMullen Valley, Arizona
Ok, unfortunately the service manual is very vague on how to check voltage to the ice maker. And I'd rather not speculate on what part to order next without confirmation.

So its best to have LG come out and see what's going on.

Jake
 
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