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FIXED Maytag MVWX655DW1 Clicking Noise / Will Not Agitate during Wash

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Premium Member
Oct 16, 2022
Model Number
6-10 years
Hello - I'm stumped with an issue on our Maytag MVWX655DW1 washer. During the Wash cycle it makes a clicking noise and does not agitate. We have had this issue twice in the past, and thanks to the help of forums like this, have identified broken shift actuators as the culprit. A swap of that part has solved it the prior 2 times (although they only seem to last 9-12 months). This time the shift actuator was indeed broken again, but, swapping it out has not solved the issue. Also, this time the agitator plate spins independently from the basket and quite forcefully during the Spin cycle which I don't recall noticing in the past.

Error code from diagnostic mode = F7 E1

Any suggestions of what the next part to check after the shift actuator might be? Thanks in advance for any advice or ideas!
Hi, its possibly the spline on the washplate is stripped.

Here's the impeller(washplate) for your model:
W10902814 Washplate

You follow this video first to remove it and see:

Also--->Make sure the plastic splutch cam is not starting to wear out and causing that to happen, you can see a good photo of it here:

Your Maytag model uses that exact same splutch as that Whirlpool does.

Here's the splutch cam kit for your model:
W10721967 Splutch Cam Kit

Jake - thank you for responding! These parts seem OK to me, no obvious issues. Including some pics in case that's helpful or I'm missing something. Is it possible gearcase is the issue?

Splutch Cam 1

Splutch Cam 2

Also, here is a video of the diagnostic test cycle:

About 10 seconds in is where it is trying to agitate I believe. Then ~ 1 min mark is where the washplate spins but basket does not.
Possibly a bad shift actuator. You need the OEM shift actuator, not the aftermarket one, they don't last.

Look here:

Usually it's the shift actuator that is the culprit.(there are videos in the threads below)

Your model uses the exact same shift actuator:
W10913953 Actuator

There is a video in the shift actuator part link that shows you how to replace it.

OK - I just replaced it. Sounds like I must have gotten a faulty part? The arm that typically breaks is intact still on the new one. I will try getting another.
Here's a video of the operation... seems like the actuator is working but is it reversed?

Going to try the OEM part from your link I think.
In that video when the shift actuator moved to agitate , was the agitator shaft moving at all?

Splutch – The splutch is made up of five parts; a spring, housing, cam ring, basket drive gear and pulley.
The pulley is connected to the agitator through the agitator shaft. The agitator always moves with the pulley. The basket drive gear is connected to the basket by the inner splines contacting the outer splines of the transmission.
The cam ring raises and lowers the basket drive gear. When the basket drive gear teeth are engaged to the pulley teeth the basket will spin along with the agitator.

So it seems you have a bad transmission if the agitator shaft is not moving with the pulley.

Here's the transmission(gearcase) for your model: W11454734 Gearcase

So I replaced the shift actuator again with the OEM one, and the new one operates as it should. It now raises the cam for Wash and lowers it for Spin (opposite what the first replacement in video above was doing).

Working great now! thanks for the help!
Excellent, I had a feeling it was the shift actuator.

Glad to hear that fixed it.(y)

Thanks for the update!

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