Maytag Washer MVWX655DW1 - inner tub wobbles and spin cycle way off balance

[repair_newbie]

Model Number

MVWX655DW1

Brand

Maytag

Age

1-5 years

I have a 2019 Maytag MVWX655DW1 and it gets way off balance in the spin cycle. Its not the suspension, its the fact the the inner tub wobbles a bit. I first noticed it because when i took the top off the washer to inspect closer, and spun the tub by hand, it almost seemed like the tub was warped.... because the inner tub was clearly not spinning evenly inside the outer tub, even though the outer tub was level. The inner tub leans to one side a bit inside the outer tub and I can rock it from side to side a bit inside the outer tub. So its a bit loose. What would cause this? And what is the solution?

On another note, I tried to take the washplate off to look under it (assuming maybe i'll find the problem causing the inner tub to wobble) and after about 45 minutes I gave up. Any tips? I took the cap off, removed the bolt, and yanked and pulled, slid some rope under it and tried yanking it up like i saw in some videos on removing agitators from GE washers. I tried using my pick/hook set and jamming it through the holes in the washplate and pulling up, which by the way was a pretty considerable amount of upward pressure. But no luck.

 

[Jake]

This is something I have never seen before, a inner tub does not just get warped out of the blue, that would be impossible, you see what I mean?

Make a video in the .mp4 format of this problem and upload it here so we can see what's going on.

The part that keeps the inner tub from wobbling like that is the HUB and transmission(gearcase) assembly.

Here's the transmission(gearcase) for your model: W11454734 Gearcase

Check the hub first.

Here's the hub for your model:
W10528947 Hub


Here's a video to access/replace it:

--->Look at these photos below of the hub teeth grinded down to smooth. It should NOT be grinded down to smooth.

Let us know what you find.

Jake

 

[repair_newbie]

I was just saying that I thought the inner tub was warped at first. But upon closer inspection, I found that it was actually just loose, and would teeter/rock back and forth inside the outer tub. I have attached a video of what I mean. I'm pretty sure this is what is causing the off balance issue, since the inner tub doesnt even set level inside the outer tub.

Unfortunately I've been unsuccessful so far at getting the washplate off, so havnt been able to inspect the hub yet. Really hoping its just a bad hub and not the gearcase assembly.

 

[Jake]

Yes, I see now. Yes, its either the hub or transmission that's the culprit.

Here's the washplate for your model:
W10902814 Washplate

Watch this video below, he uses 2 pull hook tools to get it off:

Jake

 

[repair_newbie]

This looks like an awesome video for getting the tub out. But I'm still trying to get the washplate/agitator thing out.

 

[Jake]

Ok, keep trying, maybe have a family member or friend can help you.

Jake

 

[kevincramblet]

Any updates or resolutions to this thread? I have a very similar problem and am trying to avoid a full gear case / transmission replacement.