NeilP
Premium Member
- Model Number
- ME18H704SFS/A
- Brand
- Samsung
- Age
- Less than 1 year
Hi all,
Our one year old OTR Samsung microwave can not successfully pop corn. By that I mean that when we put 1/3 cup of corn kernels in a microwave popcorn bowl and use either the popcorn sensor feature or simply two minutes on high power there are approximately 60% of the kernels in-popped. If we try to extend the high power run time to four minutes run time then we still have about 50% of the kernels in-popped, the corn that does pop starts to brown in that time and the un-popped kernels look charred.
We have tried our same kernels and popcorn bowl in our daughter’s LG countertop microwave and in my sister-in-law’s Samsung OTR microwave (similar model to ours but an older version) and the corn pops perfectly and quickly (less than 2 minutes run time. So our corn and bowl are not a problem.
I have measured our household AC power supply while running the microwave and it is ok (119 VAC under load and drawing 15 amps. The circuit is a 20 amp circuit dedicated to only the microwave oven. So our AAC supply is not a problem.
We have had, under warranty, the magnetron, power transformer, high voltage capacitor and diode replaced twice with no improvement.
I have done a water heating test as per the IEC 705 method and always get around 700 watts RF output power. Samsung claims that this microwave puts out 950 watts.
Samsung tells us that the microwave is working correctly according to specification and are now refusing to do anything more for us.
I would appreciate receiving any thoughts or suggestions anyone may have. In particular what is your experience with popping corn in a Samsung microwave? Or any other brand? YouTube has lots of videos showing successful corn popping in a microwave. What can’t we do it?
Thanks in advance
Our one year old OTR Samsung microwave can not successfully pop corn. By that I mean that when we put 1/3 cup of corn kernels in a microwave popcorn bowl and use either the popcorn sensor feature or simply two minutes on high power there are approximately 60% of the kernels in-popped. If we try to extend the high power run time to four minutes run time then we still have about 50% of the kernels in-popped, the corn that does pop starts to brown in that time and the un-popped kernels look charred.
We have tried our same kernels and popcorn bowl in our daughter’s LG countertop microwave and in my sister-in-law’s Samsung OTR microwave (similar model to ours but an older version) and the corn pops perfectly and quickly (less than 2 minutes run time. So our corn and bowl are not a problem.
I have measured our household AC power supply while running the microwave and it is ok (119 VAC under load and drawing 15 amps. The circuit is a 20 amp circuit dedicated to only the microwave oven. So our AAC supply is not a problem.
We have had, under warranty, the magnetron, power transformer, high voltage capacitor and diode replaced twice with no improvement.
I have done a water heating test as per the IEC 705 method and always get around 700 watts RF output power. Samsung claims that this microwave puts out 950 watts.
Samsung tells us that the microwave is working correctly according to specification and are now refusing to do anything more for us.
I would appreciate receiving any thoughts or suggestions anyone may have. In particular what is your experience with popping corn in a Samsung microwave? Or any other brand? YouTube has lots of videos showing successful corn popping in a microwave. What can’t we do it?
Thanks in advance