MVWX655DW1 First washer stopped agitating and spinning

karenannar

Premium Member
Joined
Oct 24, 2019
Messages
4
Location
Lansing, Mi
Model Number
MVWX655DW1
Brand
Maytag
Age
Less than 1 year
Purchased 7 months before it broke, tried to run self test failed and called Maytag arranged warranty service. Order for parts placed different repair tech says wrong part ordered needed control board and by the way other tech broke capacitor, capacitor repaced, control board ordered. Tech returns installs control board says all is fine running diagnostic, leaves, washer doesn't work. Tech returns says problem is wiring harness, asked us who was so rough to beat up washer enough to break it? Harness ordered. Third tech today harness installed, doesn't work. Tech says needs outer tub tube that regulates water pressure broken? Washer is beginning to look pretty battered, loose screws scattered about, grease marks, pieces of rubber in soon to be replaced tub. Does any of this even make sense?
 

karenannar

Premium Member
Joined
Oct 24, 2019
Messages
4
Location
Lansing, Mi
Called Maytag today was told only one service call on record, they contacted repair shop and said I should contact owner tomorrow morning. Techs don't bring any paperwork just come mess with washer say it need something else ordered and leave
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
35,131
Location
Murray, Utah 84107, United States
If you don't get any satisfaction with the owner call Maytag again and request a different service company.
 

karenannar

Premium Member
Joined
Oct 24, 2019
Messages
4
Location
Lansing, Mi
Well outer tub replaced, washer still dead, error now needs new motor, factory closed because Saturday, will have to check Monday see if there is anything else to try.
 
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