NE58K9850WG/AA Samsung Oven Control Panel Not working

Joined
Aug 24, 2019
Messages
1
Location
North Carolina
Model Number
NE58K9850WG/A
Brand
Samsung
Age
1-5 years
Hi,
We just purchased a Samsung electric oven NE58K9850WG/AA. The control panels not responding to touch. The time is illuminated but that it is. It just does not respond to touch.
we have tried
1. flipping circuit breaker
2. replacing Control Panel

Is there some sort of reset button? When the problem first appeared the top oven button did not work when touched to turn the top oven off so we had to turn it off via the circuit breaker. We were told it was the control panel circuit board so we ordered the correct part. My husband replaced it then turned the breaker back on and tried the panel, nothing responded to touch. He then put the old panel back on and now it does not respond to touch. Any ideas. Please advise, we don't want to buy another stove.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
102,813
Location
McMullen Valley, Arizona
Hi Betty, Here's the parts diagram for your model:
What's the part number of the control panel you ordered and replaced?

He then put the old panel back on and now it does not respond to touch.
So your saying the old and new control panel does NOT respond to touch?

Jake
 
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