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FIXED Neptune MLE2000AYW - Works but stops between cycles

amahler

Premium Member
Joined
May 15, 2006
Messages
16
Location
Sweet Briar, Va
Model Number
MLE2000AYW
Brand
Maytag
Age
6-10 years
Hello!

We have the dreaded Neptune MLE2000AYW which worked great until -just- outside its warranty (a couple of years ago) when it began stopping dead before completion of a load (leaving everything in standing water). I've read about this problem all over the place, the class action suit, etc. Our repair guy did NOT find the usual control board problem... turned out to be a microswitch of some sort (the same kind I have inside my arcade control buttons and buy for like 19 cents). I think the repair cost us almost $300 and nothing about it qualified for any of Maytag's lawsuit coverage, etc. Pretty pissed, obviously.

Everything has worked fine until the last few months. The problem now is that the washer works fine except it stops between almost every cycle. Not EVERY cycle or every load... but MOST loads will stop on on MOST cycles right at the point where the new cycle begins. You just have to keep an eye on it and press the button again. And again. And again.

As I said, sometimes a load will complete entirely from start to finish. But more often that not it will have died between 1 & 2, then maybe 2 & 3, etc. Press the button a moment - it beeps and starts up. Might finish the whole load... might be stopped dead again at the next cycle. It's easy to forget, too, and come back hours later to it just sitting there.

Dryer works fine.

Any thoughts on what I can investigate? I've got the fundamental skills to disassemble and test parts...

Thanks!
- Aaron
 

Jake

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amahler

Premium Member
Joined
May 15, 2006
Messages
16
Location
Sweet Briar, Va
Sorry to be months replying to this... life has been busy and we've just been putting up with the issue described in my original post above.

Today was a rainy, quiet day and I finally had a chance to remove the Machine Control Board and examine it. Unfortunately, from what I can see, it looks virtually perfect. I don't see any scorching, burning or other oddness around the various components.

I'm about to reassemble everything now and see if anything has changed.

Assuming I reassemble and the problem hasn't gone away (and I don't know why it would short of a loose connection I'm inadvertently fixing in this process)... any other thoughts?

Thanks!
- Aaron
 

Jake

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Hi Aaron,

I've replaced the machine control boards when they look perfect like yours and it fixes the problem.

Another issue with the Neptune's was the motor, they make a new motor conversion kit.

Whats the serial# of your washer? and I can check if yours requires it.

Jake
 

amahler

Premium Member
Joined
May 15, 2006
Messages
16
Location
Sweet Briar, Va
Jake,

Thanks for the quick reply. The model is MLE2000AYW and the serial number I found inside the dryer door is 74860070CT.

Running a load now and, yes, it's stopping between each stage just as it has been for ages now. Irritating... :(

Thanks!
- Aaron

P.S. Is there any way to get a control board on speculation that is returnable? Possibly secured with a credit card or something? I hate the thought of dropping hundreds of dollars on speculation trying to find the source of the problem.
 

Jake

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Messages
111,217
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McMullen Valley, Arizona
Thanks,

Here's the motor conversion kit for your model(Video Included):
12002039 Motor-Drve


Check your owners manual, some of these models have a 5-10 year parts warranty on that motor, which includes the motor conversion kit.

Yes, all parts you order from our links here come with a full 365 day money back guarantee even if you installed them and it didn't fix the problem.

Jake
 

amahler

Premium Member
Joined
May 15, 2006
Messages
16
Location
Sweet Briar, Va
Jake,

Good to know on the 365-day guarantee.

Would you suggest I try the board first? Also, can you tell me more about how this motor conversion fits into the problem?

Thanks!
- Aaron
 

Jake

Appliance Tech - Admin
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Messages
111,217
Location
McMullen Valley, Arizona
Yes, Get the machine control board first, the motor conversion kit also address's this same issue with the motor flaking out in mid-cycle. I always replace both as they go hand in hand with each other.

Jake
 

slosurfer

Premium Member
Joined
Aug 9, 2010
Messages
2
Location
San Luis Obispo, CA
Will the replacement of either/both of these ( control board first, then motor conversion kit ) resolve Non-Dispense issues of Fabric Softener and Bleach for same model?
 

Jake

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The main control board would. Whats the model# of yours?

Jake
 

dlaures1

Premium Member
Joined
Feb 28, 2011
Messages
6
Location
Colorado
I have the EXACT same symptoms. Neptune MLE2000AYE serial nbr66862944CE. I replaced the main control board and the Motor Conversion Kit. Washer still stops like it did with the old parts, push the start button and away it goes. Not sure what to replace next, is it the timer? Any help would be greatly appreciated.
 

Jake

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Messages
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Hi,

The root cause of the main control board going out is the door wax motor. You will need to replace that as well.

Unplug or turn the breaker off to your stack, then here's the repair manual for your model that shows you how to access the door wax motor: www.applianceblog.com/manuals/16009127.pdf

Here's the wax motor kit for your model you can order here:
Manufacturer part number 12002535


Jake
 

dlaures1

Premium Member
Joined
Feb 28, 2011
Messages
6
Location
Colorado
In your reply you said, "main control board going out" did that statement mean the board loosing power or burning one of the resistors on the board?

My circuit board was not burnt, even so, I did replace the circuit board, along with the motor & motor control board and the problem was still there.
 

dlaures1

Premium Member
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Feb 28, 2011
Messages
6
Location
Colorado
To test the Wax Motor theory I removed the Wax Motor and inserted an appropriate sized wooden block to keep the 2 switches engaged. The washer still stops between cycles. Next idea or list of possible items/switches/etc. to check.

Is there a loose neutral wire that is dropping power to the control board during a cycle so when the timer advances the control board is not able to respond to the singnal from the timer?

Any history of loose wires, if so, where to start looking?
 

Jake

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Messages
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In your reply you said, "main control board going out" did that statement mean the board loosing power or burning one of the resistors on the board?

My circuit board was not burnt, even so, I did replace the circuit board, along with the motor & motor control board and the problem was still there.
Usually that wax motor being bad with cause that resistor on the main board to fail/burn. So if you didn't notice it burned on your original control board then its likely fine.

Is there a loose neutral wire that is dropping power to the control board during a cycle so when the timer advances the control board is not able to respond to the singnal from the timer?

Any history of loose wires, if so, where to start looking?
I repaired lots of these Maytags in the last 10 years and I never found any loose wires or bad neutrals, so I don't think its that.

Now I remember I had very unusual one many years ago, and I believe doing this same thing yours is doing and a new timer fixed it.

Here's the timer for your model you can order here:
Manufacturer's Number: 22002452


If the new timer doesn't fix it, you can return it for a full refund, less shipping within 365 days.

And with all the parts you've already replaced, I would be stumped if the timer didn't fix it.

Jake
 

dlaures1

Premium Member
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Feb 28, 2011
Messages
6
Location
Colorado
Replaced the timer and the problem still persists.

It seems to me that power is dropping out somewhere, caused by a switch, sensor, or loose connection.
 

Peterjames

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Mar 7, 2011
Messages
5
Location
Appleton, wi
I own a Maytag Neptune and had a similar issue. Machine was stopping all the time, only to restart and it would run again, most times to completion. In my particular case the root cause was low water flow due to sediment build up in screens inside of water hoses.

I removed and cleaned and washer not only did not stop but cycle time was reduced down to 45 for a total wash cycle.
 

dlaures1

Premium Member
Joined
Feb 28, 2011
Messages
6
Location
Colorado
How funny you posted this comment.

I replaced the timer Sunday evening and I watched what the washer was doing when it stopped, it was filling and the drum was turning washing the clothes, but the solenoid, on the water valve, seemed to never stopped humming.

On my drive to the office Monday morning it dawned on me what was going on. It took 12 minutes, to the second, for the washer to start filling and then stop. 12 minutes is the max fill time the control board allows the water valves to be open to avoid flooding in the event of a broken hose.


Finally found time Tuesday afternoon to remove the hoses from the back of the machine and clear the metal screens of 10 years of debris, reattached the hoses and started a load of laundry. It was VERY noticeable the amount of water flowing into the machine as soon as I hit the start button and the solenoid was also noticeably quieter and the wash machine did NOT stop until after completion of the final spin. Its nice to have a wash machine back in working order.

So yes, you are exactly correct, debris in the water supply screen.

Thank you Peter James for your assistance ... problem SOLVED. Now I need to ship back all those parts.
 
Last edited:

Christie

Premium Member
Joined
May 16, 2011
Messages
3
Location
VA
Maytag Washer/Dryer MLE2000AYW

I have a combo washer/dryer Model # MLE2000AYW in a vacation home. As many others have said, the washer stops dead in the middle of a cycle. You can press power and it will start up again but then it stops after 2 or so minutes... again and again.

I had part # WP22004325 (electronic control) replaced. Of course, it worked for a day and now is broken again. I have been told by the repair person to give up and buy a new machine. I see you suggest replacing the door wax motor. Does this definitely fix the problem? I have already spent too much $$ on this machine. Hoping you can give me the definitely solution or just tell me to give up on the machine. Thanks
 

Jake

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Messages
111,217
Location
McMullen Valley, Arizona
Well since I'm not at the washer with you and just on this forum I can't guarantee the wax motor will fix it, thats why we give a full refund, less shipping for any parts you buy that don't fix it.

But from my experience, the wax motor was causing the resistor to burn on the electronic control you replaced, so yes you should have ordered a wax motor when you ordered the electronic control, you can still order the wax motor now and see if that fixes it, if not return it for a full refund, less shipping and either have a tech. come out or buy a new machine.

Jake
 
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