FIXED NX58H9500WS/AA Samsung Range - Oven Bake Flame low or off.

[lgroskin]

Model Number

NX58H9500WS/AA

Brand

Samsung

Age

1-5 years

Hello,
About a month ago, our two year old Samsung NX58H9500WS/AA Gas Stove/Range started to be unable to bake or get up to temperature. When we turn it on, it will light after 20-30 seconds, we get a nice big blue flame! Then the gas slowly lowers down and stays pretty low. We do not hear any pulsing sounds from the valves... just a very low flame.

Broil works perfect. Range top perfect as well. No error codes. No obstructions to the incoming gas line or problems there.

We have already replaced the both igniter and the Assembly gas valve with parts recommended from this site on different threads and had them professionally installed. Both brand new. But the problem has persisted.

We checked the wiring for a loose connection - everything is good. There. Opened the air shutter all the way on the gas pipe.

Only clue we have is that if we bang or press hard on or near the warming drawer heating element, the flame will suddenly get much bigger OR just disappear completely. I can't find a thing online about how the warming drawer heating element might effect the bake gas...

Could it be a bad control board?

Help!

Luke

 

[Jake]

Hi Luke, That is a very odd problem I've not seen before. I doubt replacing the control board would fix it.

Hopefully another tech. or member THAT'S RUN INTO THIS EXACT PROBLEM can shed some light on this for you. Otherwise its best to Contact Samsung to come out to why this is happening. Contact Samsung at 1-800-SAMSUNG (726-7864).

 

[lgroskin]

Hi Luke, That is a very odd problem I've not seen before. I doubt replacing the control board would fix it.

Hopefully another tech. or member THAT'S RUN INTO THIS EXACT PROBLEM can shed some light on this for you. Otherwise its best to Contact Samsung to come out to why this is happening. Contact Samsung at 1-800-SAMSUNG (726-7864).

UPDATE: Finally got an official Samsung technician to come out. Turns out our first repair professional put in "a GE bake igniter"!! The Samsung official tech spotted it within a minute. He had no idea why pressing the warming drawer element was causing the flame to turn on and off other than vibrations. HOWEVER, the Samsung tech went on to say that the brand new gas safety valve (which was 100% the right model) was faulty as well and our best bet $-wise was to buy a new stove. So he starts packing to leave.

But based on all the great advice you provided on other threads, I asked him how he could tell that when the top broiler works A-Ok and a bad igniter will cause the valve to close. He said "If the flame doesn't stay on, that's gotta be the valve" and then takes off. I'm left feeling very frustrated but suspicious... So I decided to take your advice from other threads and test putting broiler igniter in the bake igniter spot. VOILA - the oven can now bake perfectly! The Samsung tech was wrong as well.

You have my immense gratitute! My only question is whether I should demand the first repair tech that installed the GE igniter provide me with a new broiler igniter? (Probably question better suited for a legal forum?)

 

[Jake]

So I decided to take your advice from other threads and test putting broiler igniter in the bake igniter spot. VOILA - the oven can now bake perfectly!

Excellent Luke, glad to hear that.

Thanks for the update!

Here's the OEM oven bake glow bar igniter for your model, in case others need it too:
DG94-00520A Assy-Hot Surface Igniter

My only question is whether I should demand the first repair tech that installed the GE igniter provide me with a new broiler igniter? (Probably question better suited for a legal forum?)

You can try.