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RF267AFRS Samsung French Door Refrigerator freezer not cold enough

sh0wn

Premium Member
Joined
Jan 18, 2014
Messages
4
Location
toronto
Model Number
RF267AFRS
Brand
Samsung
Age
6-10 years
Hello Experts. I'm hoping you can shed some light on my situation. I have a Samsung French door refrigerator with a bottom freezer. I came home one day to find that the food was starting to thaw in the freezer section while the fridge continues to operate flawlessly for the past 15 days. The fridge is set to 37.4 F (3 Celsius) and the freezer is set to -2.2 F (-19 Celsius).

Here is what I've done so far:
  • Defrosted the fridge for 24 hrs
  • Removed the ice that was building at the bottom of the fridge (below the cool select pantry)
  • Removed ice from the evaporator in the fridge
  • Confirmed that the drain tubes are clean, free of debris and flows freely.
  • Vacuum a small amount of dust from the coils
  • Confirmed that no ice is present in the freezer's evaporator
  • Inspected both fans in the freezer. They are functioning when power is applied.
  • I cannot test the temperature sensor at the top of the freezer as I don't know where it terminates. The housing appears to be in good condition.
  • The temperature sensor attached to the freezer's evaporator reads 0 ohms when there is frost present around it. The multi meter is functional as it changes from infinity (or not measurable) to 0 ohms when I make contact to the wires. I've confirmed that I am making contact with the leads by testing for continuity from the top of the plug to the bottom (same lead).
  • The top of the freezer's evaporator is frosted (see picture) while the rest of it is cool to the touch

I then restarted the unit and found that the fridge cools to -37.4F (3 Celsius) within 2 hours and the freezer cools very slowly to 23F (-5 Celsius) after 12 to 18 hours. If I set the freezer to -5.8 F (-21 Celsius) it will actually cool to 14F (-10 Celsius).


Manufacture Date: Jan 2012 (Purchased March 2012)
I looked up the warranty and it says: 10-year parts warranty on digital inverter compressors. I'm not sure if that covers the refrigerant / sealed system?


My next step would be to replace the temperature sensor in the freezer but I'd like to get your thoughts before proceeding.

Thanks in advance

Home handy man :)
 

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Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
128,880
Location
Redmond, Oregon
Manufacture Date: Jan 2012 (Purchased March 2012)
I looked up the warranty and it says: 10-year parts warranty on digital inverter compressors. I'm not sure if that covers the refrigerant / sealed system?
You do have a sealed system problem per your photo of the evaporator coil you uploaded.

You will need to contact Samsung Canada and get clarity on that sealed system warranty.

Jake
 

sh0wn

Premium Member
Joined
Jan 18, 2014
Messages
4
Location
toronto
Thanks for your quick reply. Samsung said that it is not covered by their warranty. I'm assuming the cost will be approximately $800 CAD which is half the price of a new unit :(
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
128,880
Location
Redmond, Oregon
The rule of thumb is if the repair cost is half the price of a new refrigerator, its more wise to buy the new refrigerator.

Jake
 
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