cablecoder
Premium Member
- Model Number
- RF28N9780SR/AA
- Brand
- Samsung
- Age
- 1-5 years
Samsung pushed a new Privacy Policy with a Policy Notice dated January 27, 2023. The policy notice screen has a checkbox where you should be able to say you've read and agree to the new policy. There is also a Close option. The notice is in a modal window meaning that no background tablet options are accessible unless you close the notice window. However, the display of text for the notice is truncated. Since the window does not display the full message, the checkbox is disabled. Since the checkbox is not checked, the Close option is disabled.
I've spent hours on the phone with Samsung support, privacy policy department, Smart Things department, and appliance repair team. We've tried resetting the tablet using the button on the top of the door. No change. We've tried unplugging, waiting a few minutes, and plugging back in. No change.
Of course, my fridge is out of warranty as I purchased it in November of 2020. I now have an out-of-warranty service appointment scheduled for March 13th, 2023 as that is the soonest appointment available.
I'm pretty sure the technician is not going to be able to do anything with the software issue. I find it very hard to believe in this day and age of technology that Samsung does not have a software support department.
Anyone else have this issue that has been resolved?
-Cablecoder
I've spent hours on the phone with Samsung support, privacy policy department, Smart Things department, and appliance repair team. We've tried resetting the tablet using the button on the top of the door. No change. We've tried unplugging, waiting a few minutes, and plugging back in. No change.
Of course, my fridge is out of warranty as I purchased it in November of 2020. I now have an out-of-warranty service appointment scheduled for March 13th, 2023 as that is the soonest appointment available.
I'm pretty sure the technician is not going to be able to do anything with the software issue. I find it very hard to believe in this day and age of technology that Samsung does not have a software support department.
Anyone else have this issue that has been resolved?
-Cablecoder