FIXED RFG297HDRS continuously dispensing ice

Drewski99

Premium Member
Joined
Aug 19, 2019
Messages
2
Location
Milwaukee
Model Number
RFG297HDRS
Brand
Samsung
Age
1-5 years
Today I when went to get ice from the automatic ice maker the door for the ice maker opened, auger turned on to dispense the ice, but wouldn’t turn off. I opened the door to the fridge to stop the augur. The ice dispensing door stayed in the open position and would not close. Here is what I have done so far:
1. Unplugged the refrigerator for 20 minutes to see if it would reset. When I plugged it back in the ice dispensing door remained open and when I depressed the dispensing lever the augur started and would not turn off.
2. I removed the entire dispensing unit. I unplugged the control board and the dispensing unit from the refrigerator and closed dispensing door by physically turning what I believe is actuator. I plugged everything back in but did not reassemble. Once I plugged the power back in the dispensing door opened and augur began turning and would not shut off.

Any suggestions?
Thank you in advance
Drew
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
101,444
Location
McMullen Valley, Arizona

Drewski99

Premium Member
Joined
Aug 19, 2019
Messages
2
Location
Milwaukee
Thank you Jake. You were correct. I ordered the part, installed it today and everything is working again.

Thanks
Drew
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
101,444
Location
McMullen Valley, Arizona
Excellent Drew, glad to hear the new dispenser module fixed it. (y)

Thanks for the update!

Jake
 
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