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Samsung NE58H9970WS induction range oven won't keep temp.

jlewis10

Member
Joined
Apr 20, 2022
Messages
1
Location
NE Ohio, USA
Model Number
NE58H9970WS
Brand
Samsung
Age
1-5 years
Hi all, this is my last ditch effort to request help before I haul this thing out back and recreate my favorite Office Space scene (complete with soundtrack and baseball bat).

Since I bought this thing in 2017, it's never properly held a temp. It will preheat and hold at the set temp, but once the door is opened and closed again, the temp swings at least 100 deg lower. If I adjust the temp again, the resulting actual temperature can swing wildly from 200 deg over to 200 under what I set it at.

The main PCB has been replaced twice, the temp sensor has been replaced twice, each fan has been replaced once, and there's one additional board under the control/button panel that has also been replaced once. No change each time, and my repair guy is stumped. I've reviewed the other threads here with the same issue - replacing the PCB worked for a couple people, and one individual had some switched wires. In my case the wires are in their proper locations (as well as all others), and replacing the PCB - twice - has not worked.

Any last thoughts or ideas before this overengineered, overpriced, poorly designed piece of garbage meets its violent end?

(For anyone who may come across this while looking for reviews/thoughts on this range, please consider the following:

-If you have the oven light on while baking and you open the door to adjust something, the light turns off when you close the door.
-the bottom rack has a "grab bar" that is integrated across the entire rack, so it's impossible to slide anything onto or off of the rack; you must negotiate this raised bar, reaching over and lifting your item up and over the bar to remove it from the oven.
-the sliding rack has a smaller "grab bar" that is centered on the front - also making it impossible for you to slide anything off the rack - you must lift/balance a cookie sheet directly off the rack with both hands vs. being able to slide it off the rack with one hand.
-the sliding rack takes up three rack positions in the oven - you cannot use another rack directly above or below the sliding rack.
-the rangetop burners share power - if you're sauteing something on High on one burner and start cooking something on another, the power output to the High burner is decreased considerably, and your saute is now a mediumish stirfry.
-cleaning the control button pad means you will always activate the warming drawer. Every time.
-the control button pad, oven seal, cooktop edges, and all other exposed seals have visible divots/crevasses which collect cooking detritus, and can only be cleaned out GENTLY with a toothbrush, lest it get pushed farther in and inaccessible
-the self-clean function is not recommended for this unit, as it tends to burn out the electrical components (this necessitated the replacement of the control pad board)
-the burners are situated in a pattern that does not allow pans over 6" to share the cooktop
-the provided "thermometer" that you are supposed to plug into the inside of the oven and use to test the temp of your items while baking is not usable - the cord is 10" long and not long enough to reach any items; additionally, attempting to use this item risks severe burns if attempting to connect it after the oven has been running - as Samsung does not recommend leaving the exposed thermometer in the oven while the oven in use.)

I can only imagine that the engineers at Samsung have never actually worked in a kitchen, nor did they allow this unit to be tested in a true kitchen scenario. I know now to never buy Samsung or LG applicances (let them stick to TV's and phones), but it was a very expensive lesson.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,082
Location
Redmond, Oregon
Hi, I'm not familiar with Samsung Range's.

But Here's our main thread on this problem a few other people reported too:

I can only imagine that the engineers at Samsung have never actually worked in a kitchen, nor did they allow this unit to be tested in a true kitchen scenario. I know now to never buy Samsung or LG applicances (let them stick to TV's and phones), but it was a very expensive lesson.
I couldn't agree more!

Samsung and LG are good with smartphones and TV's but not with Major Home Appliances.

All us techs here recommend Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana for the best reliability and longevity.

Jake
 
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