Samsung NE597N0PBSR E-84 Error, second time

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enkslcjue

Premium Member
Joined
Feb 4, 2017
Messages
3
Location
Southern California
Model Number
NE597N0PBSR
Brand
Samsung
Age
1-5 years
I've got a Samsung NE597N0PBSR induction range that's got an "all stop" (nothing works) error code E-84. The first occurrence was while under manufacturer warranty and it took the bumbling subcontractors 2 visits to figure out "that's a real error code!" and eventually they escalated to a higher level guy who replaced an entire main board. The entire process took over a month due to their scheduling restrictions and ordering replacement parts.

Now I'm getting the same error code for a second time, just over a year later. This time I'm out of mfg warranty, but I'm covered by a Sears Master Protection Agreement (this is in a rental apartment and I'm a remote owner so I don't mind paying extra to have the warranty guys on call). I'm concerned that when calling they literally did not have E-84 listed as an error code (again).

I have not found this to be a common error online (correct me if I'm missing some obvious slew of people with the same issue), so I'm wondering what's going on. It's super weird to have the same thing happen twice (different tenants in each case; and both were very light users of the unit). Perhaps someone here can enlighten me about what E-84 is?

Also, I'm quite willing to work on / repair this unit myself when I'm around. I'll be there in a week and if I could get my hands on a service manual I'd love to download it. Anyone know where to find those? I can't even find them for sale (let alone free download).

Thanks!
 

enkslcjue

Premium Member
Joined
Feb 4, 2017
Messages
3
Location
Southern California
1. You are an amazing internet being! Thank you!
2. What's "LVT"? That's referenced as the fourth case/cause of E-84, but I don't see an explanation of that initialism anywhere in the manual...?
 
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bigbuck

Appliance Tech
Staff member
Joined
Mar 19, 2015
Messages
1,254
Location
From Planet Mars
Follow the instructions in the Sears repair tip i gave you and go from there.LVT nxp.com/documents/application_note/AN243.pdf
 

fuksamsung

Member
Joined
Jan 23, 2019
Messages
1
Location
Chicago
According to the ABT service guy we paid $168 to come out late and repair our NE597N0PBSR. According to my wife, he said all 4 switches on the back were blown and he saw a spark when he plugged it back in. He said the cost to repair our unit would exceed the cost of a new one.

Since our 5 year old oven from Samsung is a flaming dumpster pile of garbage and I'm crawling the internet now looking for a class action lawsuit. DO NOT GET ANY SAMSUNG INDUCTION STOVE. If anybody has had a similar experience, please post so others can find this on Google searches for fixes to the E-84 error.
 

ttryland

Member
Joined
Feb 1, 2019
Messages
1
Location
Alberta
Had mine since 2015. Warranty was over Jan 19th. Samsung keeps sending me in circles.. I was looking for a class action as well. It's not right that we pay 1500 for a range and they are not making parts anymore. And no parts available anywhere
 
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