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Samsung Refrigerator RF28R7351SG/AA freezer not freezing

CEThom

Premium Member
Joined
Aug 11, 2022
Messages
3
Location
GA
Model Number
RF28R7351SG/AA
Brand
Samsung
Age
1-5 years
4 door refrigerator. Top compartment working the flex compartment does not chill and also the freezer compartment does not freeze there is a slight chill in both areas but not working like it should I took the panel off the bottom compartment inside the freezer and this is what I found.
 

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Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,144
Location
Redmond, Oregon
You have a sealed system problem, Check your owners manual warranty, some models have up to a 10 year limited warranty on the sealed system/compressor.

Contact Samsung at 1-800-SAMSUNG (726-7864) to come out.

Jake
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,144
Location
Redmond, Oregon
Not likely, but do this: Put the cover and seal back in place and let it run for a couple hours and look at the frost pattern of the evaporator coil again.

Jake
 

CEThom

Premium Member
Joined
Aug 11, 2022
Messages
3
Location
GA
Ok I found out the the seal problem the dang freezer door was missing it's seal. Installed a seal today. Long story short I bought the refrigerator as a damage upper door at lowes. The upper refrigerator works flawless. Flex and freezer still not getting cold. I removed the door and pushed in the door track and can hear the fan running and feel air coming through the vents but air not cold. New pic of the coil.
 

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Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,144
Location
Redmond, Oregon
Ok, those photos still indicate a sealed system problem.

Your evaporator coil should look like this:
Screenshot 2022-08-17 18.43.11.png
 
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