Samsung RF18HFENBSR freezer issues

888franklin

Premium Member
Joined
Aug 10, 2019
Messages
2
Location
New York
Model Number
RF18HFENBSR
Brand
Samsung
Age
Less than 1 year
Some food on the left side of the freezer is thawing but the right side seems to be ok. The freezer is on the bottom half of the unit, has a top drawer and a lower area and both the drawer and lower area are thawing food only on the left side. This is a new freezer and is only a few months old.

I unplugged the device and let it sit for 2 minutes; after it turned back on the embedded thermometer said the freezer was at 30 degrees Fahrenheit and it was set to -2 degrees Fahrenheit. After some time the thermometer said it was -2 degrees Fahrenheit but a separate thermometer still says it is about 20 degrees Fahrenheit but the freezer is still set to -2 degrees.

Any idea if this is a simple fix or will I have to call for warranty repair? Thanks a lot!
 

jeff1

Appliance Tech - Moderator
Staff member
Joined
Oct 10, 2004
Messages
23,796
Location
Ontario, Canada
Hi,

Any idea if this is a simple fix or will I have to call for warranty repair?
Call for a warranty service call...don't get into it yourself and possibly void your warranty.

jeff.
 
Top