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Samsung RF22KREDBSG/AA french door refrigerator ice maker problem

ckallaos

Premium Member
Joined
Aug 14, 2007
Messages
33
Location
St. Louis
Model Number
RF22KREDBSG/AA
Brand
Samsung
Age
1-5 years
Hi All,

I have a Samsung Model RF22KREDBSG/AA french door refrigerator with the ice maker in the fresh food compartment. Within the last month or so, I've noticed the ice partially melted, and a discharge of water from the ice chute whenever I get ice. I tried putting 1/2" foam backer rod inside the gasket between the ice bucket and the chute, but that hasn't helped. A quick google search seems to indicate this is a common problem, but I haven't found a reliable solution yet. Any recommendations?

Thanks!
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
135,725
Location
Vicksburg Junction, Arizona
Make sure the temperature in the ice maker compartment is 10 degrees or lower at all times, or it will not make ice properly.

Back in January of 2020 I posted the service bulletin on this problem, and your model is INCLUDED, and the parts it says to order to fix this problem permanently.

Look at post #3 here:
Just download and follow the instructions of that service bulletin.

It also does say to REPLACE THE ICE MAKER IN ALL CASES.

Here's the ice maker for your model:
samsung-assy-ice-maker-da97-13718c-ap6261444_01_m.jpg


The ice maker is currently in-stock at RepairClinic: https://www.repairclinic.com/PartDetail/Ice-Maker-Assembly/DA97-13718C/4546338

Here's the other parts it says to order below.

DA81-05595A EPOXY;3140 Rtv


DA82-02367A Assy-Y CLIP;RF9000K,Y-Clip


Jake
 

Zebra9z

Premium Member
Joined
Oct 2, 2022
Messages
11
Location
Austin, TX
SOLVED. While there are many reasons why ice production can stop, I've worked the problem of ice crystal formation and freeze ups in the ice box on my own Samsung French Door unit. Most appliance pros on YouTube spend time showing how to better seal up the ice box so warmer fridge air (wherein the ice box is located) won't transfer that 37-39ish air into the ice box. WRONG approach. The issue of unwanted ice crystal formation is from much warmer 74ish room air temperature mixing into the ice box through the ice chute door!

What happened on our new unit, after just 1 year, ice crystals began to form eventually stopping ice production. The ice chute spring weakens over time and will not tightly seat it's seal. One can test that by pouring water down the ice chute from the inside where ice travels and you will see that lack of seal as water streams down the dispenser paddle so room air is getting past it into the ice box. To resolve the issue there are YouTube videos on ice chute door replacements to get at the weak spring. I just removed the spring, gave it another turn for added spring force an voila, no more water/air intake leaks. Works great now for 1.5 years and cost was $0 to resolve. Best wishes.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
135,725
Location
Vicksburg Junction, Arizona
Most appliance pros on YouTube spend time showing how to better seal up the ice box so warmer fridge air (wherein the ice box is located) won't transfer that 37-39ish air into the ice box. WRONG approach.
Not ALWAYS the case my friend, I've been out on service calls for this issue, and what I posted above does fix it.

In your particular case, you had a different issue, so please don't say WRONG approach in general, to your particular issue you had.:)
 

Zebra9z

Premium Member
Joined
Oct 2, 2022
Messages
11
Location
Austin, TX
Jake, I meant no deference to you personally. The original poster stated they had water leaking out the ice chute and strengthening the seal spring force is the resolution for poor ice chute seal (after I unsuccessfully tried the foam backer rod on the door seal like the poster did). A few YouTube videos incorrectly promote sealing the Ice Box for a bad ice chute seal. Samsung was sued for some units leaking so bad early on it ruined their wooden floors as you no doubt are aware.

Replacing the ice maker as you said is good practice because for those who have had this issue have probably melted the plastic with a using a hair dryer more than once. I used an aftermarket revision D ice maker which is now available. If the ice chute door is sealing then to your point yes, it's another issue.

I fixed another one a couple of months back with no ice production that wasn't leaking out the chute by replacing the ice maker and control board for a 70 year old senior lady who had given up for years on it ever working again.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
135,725
Location
Vicksburg Junction, Arizona
Jake, I meant no deference to you personally.
None taken.:)

I understand what your saying now, thanks for clarifying that.(y)
 
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