TBowman
Member
- Model Number
- DTM400
I am writing in reference to an ongoing leakage issue with a dishwasher purchased in March 2013. I purchased the dishwasher knowing how well Samsung products were reliable and manufactured by a well know company. I worked hard to save enough money to buy the "complete package" of kitchen appliance, and wanted nothing but the BEST in my eyes. I have always purchased Samsung products with never a disappointment or complaint until now. I had my dishwasher installed April 2013, due to waiting until the complete package could be purchased a little at a time. Installation was so exciting for me I had waited 14 years for new appliances. In Oct 2013, my dishwasher stopped working and the "heavy" cycle button was blinking,so as a consumer I retrieve my owners manual,and it states leakage, with several options to try example holding the cancel/drain button down to reset, with no luck. I contacted customer service to schedule a repair the customer service scheduled my appointment for Oct 22,2013,almost 3 weeks later. The morning of my service call I called the company to get a "window" for repairs and was told the appointment was cancelled by Samsung. I then got back on the phone to follow up with Samsung immediately,they advised my appointment has been filled,and the tech could not make it. The appointment was rescheduled for Oct 28,2013,at this time when the tech showed up,the dishwaher had dried the water from the leakage and reset itself,the tech did nothing to try to diagnose the problem and listed it as possible circuit board,and left my home. Approximately 4 months later the same issues started.I contacted Samsung again regarding this issue. This time it was 3 days out of warranty, they agreed to pay for parts only,I said that is not an option this is an ongoing issue, with arguing finally the agreed to send out a tech. March 15,2014 and tech came to my home and saw/found a leakage,and states tub stainless replace or sump assembly leaking,thats the part they ordered for follow up.March 25,2014 they replaced the sump assembly. July 2014 the issues start again, this time Samsung would not send out a tech without me paying for labor fees,and would not give into your policies,after a long process and finally agreeing to pay,we scheduled another appointment for a different company to service my same issue as the beginning.This tech that arrived at my home states leaking at tub not repairable.Tech called tech line for replacement and to advise Samsung
I received a return authorization number and waited to here from Samsung, when no one called I called and was told sorry out of warranty we will add you to the buyback program. Unknown to the consumer this program is a depreciated value of the original purchase price. Further investigation I found my warranty that states Lifetime stainless door liner and tub for leakage, Samsung will replace your unit with same or current model that is better or equivalent in functionality. I have contacted everyone possible about these issues,and am getting no results. Please help the everyday consumer be completely satisfied and feel secure that your company does believe you make the BEST products and stand behind the consumer and your products.I have had no luck.
Any suggestions?
I received a return authorization number and waited to here from Samsung, when no one called I called and was told sorry out of warranty we will add you to the buyback program. Unknown to the consumer this program is a depreciated value of the original purchase price. Further investigation I found my warranty that states Lifetime stainless door liner and tub for leakage, Samsung will replace your unit with same or current model that is better or equivalent in functionality. I have contacted everyone possible about these issues,and am getting no results. Please help the everyday consumer be completely satisfied and feel secure that your company does believe you make the BEST products and stand behind the consumer and your products.I have had no luck.
Any suggestions?
