Side-Loaded Samsung Washer WF42H5000AW/A2 Won't Spin

[hwiland]

Model Number

WF42H5000AW/A2

Brand

Samsung

Age

1-5 years

We had issues with our washer not spinning before. Cleaning out the filter on the bottom left usually helped get it started again, but this time around it hadn't worked.
We were initially getting the 3E2 error code which indicated it was the Drive Motor Stator and Rotor Assembly DC31-00112A.
Upon replacing these two parts, we stopped getting ANY code, and it simply will not spin. We have plugged all of the inside cables in and out to check if they were loose, and we've checked around the drum for debris or materials.
We have not replaced any other parts since then, and are on the brink of giving up, as we cannot keep putting money into a machine that refuses to work.

Would appreciate some help with this issue, thanks!

 

[Jake]

Hi,

Here's the service manual for your model: https://drive.google.com/file/d/1Gp6TKT5rOfs3xJtXB8yGMFEpUJRmPvPP/view?usp=sharing

I don't see a error code 3E2 listed, do you?

I'm not that familiar with Samsung Washer's, and the service manual is very vague for addressing the "Won't Spin" problem.

Hopefully another tech. or member that's seen and fixed this problem can shed some light on it for us.