Marion
Premium Member
I have a one year old Maytag french door, bottom freezor stainless steel refrigerator that stopped making ice 3 days ago. Water dispenser worked fine. I called the 800 # on my manual to make sure I had not reset something by mistake. After almost 30 minutes on the phone with someone who had to keep putting me on hold to ask someone for the answer, I was told I would need a service repair. The 'repairman' came this morning, opened the freezor door, took the tray out, and said I needed a new icemaker @ $300. No troubleshooting the voltage, checking if the water line was frozen, no feeling inside the maker for lodged cubes. I didn't buy it and sent him huffing on his way. I did a little internet research, took the ice bucket out and stuck my hand back into the tray. There was a lodged cube in the very back. I removed it, returned the tray, and the ice maker is making ice without problems. I called the service company ADVANCED APPLIANCE SERVICES and reported the lack of troubleshooting yet eagerness to replace the entire ice maker. As I expected, I heard how many years this young kid had under his belt doing service repairs. I suspect he's had more years selling parts for commission than repairing.
And I have ice and my $300.
And I have ice and my $300.