mrsjarvis
Premium Member
- Model Number
- WCVH6260H0WW
Hello! I was hoping someone could give me some leads on a problem my washer is having. This washer is newer to me (we purchased it used), so I don't know how it is suppose to sound and work and I'm confused by the symptoms.
First, when we start the washer, it makes 6 buzz sounds that are coming from around the door lock area. At this point the door is locked so we can't open it, but I don't know if it doesn't think it is locked or something. But then the water pump starts running and runs for what feels like 2 minutes. And then the washer timer stops and the Start/Stop button starts blinking again.
Not finding anything useful in the users manual, I used the technician manual under the hood to try to get into the system controls hoping I could find an error code to help, but the washer does the same thing: buzzes 6 times around the door lock and then runs the water pump for about 2 minutes. And then nothing displays on the control panel, and every button I hit and knob I turn makes it beep twice but display nothing.
So I took the water pump out, made sure the lines to and from the pump were clear (side note: it looks like the previous owner used to wash a lot of clothing with red gravel on it as there was a bit of that in there), and took the pump apart enough to get to the wheel. The wheel moves smoothly and has a bit of spring in it still, so it felt like the water pump was good. So after I put it back together I dumped some water in the tub (enough that some water drained out of the pump and out the drain pipe, confirming the pipe was clear) and tried the system control process again. Now I can hear the water being moved around in the water pump, but no more water is coming out.
I will also note in the mess of all of that, I also tried to blow down the pipe of the pressure gauge and that was difficult. And I tried to run with the pressure gauge detached and didn't feel any air coming from either end. I don't know how the pressure gauges work, so I really don't know what the expected outcome of these steps were to be, but I was hoping I could find something somewhere.
Every time I keep manually unlocking the door and the door ends up staying locked after the washer does it's thing.
Any suggestions on where to go from here? I read somewhere on one of these threads with a similar issue that the problem was the door lock if the system control wouldn't display, but for that washer the door wasn't locking. Could it still be a door lock problem or is the water pump running immediately after those check indicating that there is a problem with the pressure gauge or water pump?
Any help would be much appreciated!
Thanks!
First, when we start the washer, it makes 6 buzz sounds that are coming from around the door lock area. At this point the door is locked so we can't open it, but I don't know if it doesn't think it is locked or something. But then the water pump starts running and runs for what feels like 2 minutes. And then the washer timer stops and the Start/Stop button starts blinking again.
Not finding anything useful in the users manual, I used the technician manual under the hood to try to get into the system controls hoping I could find an error code to help, but the washer does the same thing: buzzes 6 times around the door lock and then runs the water pump for about 2 minutes. And then nothing displays on the control panel, and every button I hit and knob I turn makes it beep twice but display nothing.
So I took the water pump out, made sure the lines to and from the pump were clear (side note: it looks like the previous owner used to wash a lot of clothing with red gravel on it as there was a bit of that in there), and took the pump apart enough to get to the wheel. The wheel moves smoothly and has a bit of spring in it still, so it felt like the water pump was good. So after I put it back together I dumped some water in the tub (enough that some water drained out of the pump and out the drain pipe, confirming the pipe was clear) and tried the system control process again. Now I can hear the water being moved around in the water pump, but no more water is coming out.
I will also note in the mess of all of that, I also tried to blow down the pipe of the pressure gauge and that was difficult. And I tried to run with the pressure gauge detached and didn't feel any air coming from either end. I don't know how the pressure gauges work, so I really don't know what the expected outcome of these steps were to be, but I was hoping I could find something somewhere.
Every time I keep manually unlocking the door and the door ends up staying locked after the washer does it's thing.
Any suggestions on where to go from here? I read somewhere on one of these threads with a similar issue that the problem was the door lock if the system control wouldn't display, but for that washer the door wasn't locking. Could it still be a door lock problem or is the water pump running immediately after those check indicating that there is a problem with the pressure gauge or water pump?
Any help would be much appreciated!
Thanks!