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FIXED WCVH6800J2WW GE Front Load Washer Sometimes Works Great, Sometimes It Doesn't.

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Mellie

Premium Member
Joined
Jan 11, 2015
Messages
7
Location
Twin Cities, MN
Model Number
WCVH6800J2WW
Brand
GE
Age
1-5 years
Hi all,

I have a GE front load washer, model number WCVH6800J2WW that works fantastically when it wants to. It's quiet, timely and gets my clothes nice and clean.

Other times, I open the door when the cycle is finished and my clothe are still soaked. I have not switched cycles when this happens just so you know. I also suspect they aren't being washed properly when this happens. There is also no standing water left in the machine when this happens, just really wet clothes. Also when this happens, I noticed the timer doesn't work properly either. It will say it has 1 minute left in the cycle on the panel yet it does nothing. That "1 minute" just sits there like it's stuck in time.

Anyway, I thought maybe the sink was getting a bit backed up from time to time and the sensors on the machine were picking that up but that's not the case. Also, a friend of mine gave me this washer and she was having the same issues. It would work great and then every so many loads, it would act up.

I am at a loss so any help would be appreciated.
 
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Jake

Appliance Tech - Admin
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Aug 24, 2004
Messages
125,692
Location
McMullen Valley, Arizona
Hi,

There should be a tech. data sheet in the bottom of your washer once you remove the bottom access panel.

First check for any error codes. Unplug the washer for at least 30 seconds. Re-apply power.Press: SIGNAL > DELAY START > SIGNAL > DELAY START When T01 comes up on the display, rotate the Cycle Select knob until T02 is displayed, then press Start.

The first Error Code will be displayed. If no error codes the display will show E00. Rotate the cycle select knob clockwise up to 10 clicks to view any additional error codes.


Let us know what you find.

Jake
 

Mellie

Premium Member
Joined
Jan 11, 2015
Messages
7
Location
Twin Cities, MN
Hi Jake and thanks for the response.

Well, I did what you suggested, unplugged the unit, waited more than 30 seconds, plugged it back in, powered it on, pressed signal, then delay start, then signal, then delay start,>>> but all that came up were the different delay times such as 1H, 2H, 10H and so forth. T01 never even came up on the display.

I'm not good at this, this is my first front loading washer so I know NOTHING about them. Also, what seems to be happening is not only does the unit not spin when it acts up, it doesn't really do much of anything. It fills up partially and then drains but that's it. It doesn't seem to agitate at all.
 

Jake

Appliance Tech - Admin
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Ok, that service mode may not work on these newer washers, Try this: 1. Disconnect washer, 2. connect, 3. within 30 seconds of connecting press signal/cycle delay/signal/cycle delay. When T01 comes up on the display, rotate the Cycle Select knob until T02 is displayed, then press Start.

If you still get the same results, then its likely your control board that's bad.

WH12X10468 Control Board Asm


Jake
 

levik

Premium Member
Joined
Oct 27, 2020
Messages
6
Location
new hempstead ny
Hi Jake, I have the same machine as Mellie (GE front load washer, model WCVH6800J2WW | Serial GT202231T), and the diagnostic gave the same results Mellie encountered -- 1H, 2H etc. Those are the start delay durations rather than indications that the machine has entered diagnostic mode.

Could you help me with my question: if the control board is "bad," then why does it display at all? Why do control boards go bad in the first place; is it possible that the problem is simply a corroded contact on one of the cable connector blocks?

Looks like I'll probably need to replace the control board, as you advised, but I'm hoping that a good contact cleaning might do the trick and help me save $275+.

Thank you in advance for your insight!

- Leo
 

Jake

Appliance Tech - Admin
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It may not be the control board, it could be the motor inverter board, that's why I need the exact error code its giving.

If yours is not giving a specific error code, then its very difficult to pinpoint the bad part, especially if it's a intermittent NO SPIN problem, but if you follow the instructions on your tech. data sheet and can't get into diagnostics to get any error code then it could be the control board. You see what I mean?

That control board I posted above is now out-of-stock everywhere I check online at all the appliance parts stores.

Jake
 

levik

Premium Member
Joined
Oct 27, 2020
Messages
6
Location
new hempstead ny
Thanks, Jake -- I also wasn't able to find a control board online.

Maybe I'm entering diagnostic mode incorrectly: within 30 secs of plus in, I press signal/cycle delay || signal/cycle delay.

That seems to imply pushing the buttons sequentially. But does it actually mean push the Signal and Cycle delay buttons simultaneously?

I tried both, with the same lack of result.
=======
If the system doesn't enter into diagnostic mode, it seems like at least the control board has a problem. In recent weeks we've noticed the water temperature selector button has not always worked the first time we push it. That also suggests a control board issue, or at least, a bad contact.

But could the issue be merely corroded contacts?
 

levik

Premium Member
Joined
Oct 27, 2020
Messages
6
Location
new hempstead ny
Hi Jake, I was able to get the diagnostic error codes -- any suggestions?

E31 / E23 / E30 / E60

GE front load washer, model WCVH6800J2WW | Serial GT202231T),

Thank you!

- Leo
 

Jake

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Great thanks!

E30 and E31 are Drain Problems
Ensure pump strainer is clean and free of debris.
• Check for obstruction inside the drain hose.
• Check pump impeller blades and bearing; if evidence of blade damage or seized bearings are present, replace the pump.
• Check electrical connections at the pump motor and harness.
• Measure pump motor resistance; if outside range (9–14 ohms at room temp.), replace the pump.

E23 is Fill Problems
Ensure manual water valves are fully open.
• Check if water strainers on solenoid valve assembly are clogged.
• Check for obstructions inside inlet water hoses.
• Ensure solenoid valves do not leak when the valves are de-energized and the washer is powered down.
• Measure coil resistance for both valves; if outside range (1000–1250 ohms at room temp.), replace solenoid valve assembly.
IF ABOVE STEPS DO NOT CLEAR THE PROBLEM, OR FOR ERROR CODE 23:
• Replace solenoid valve assembly.

E60 is Door Lock Assembly Problems
Check integrity of wiring and connections between main control and DOOR LOCK mechanism.
Replace DOOR LOCK mechanism if necessary.
IF ABOVE STEPS DO NOT CLEAR THE PROBLEM:
• Replace the main control.

Jake
 

levik

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Oct 27, 2020
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Location
new hempstead ny
Thank you, Jake! I know what I'll be working on tomorrow.

Earlier I wasnt able to get to the diagnostic menu; the mistake I made was that I turned on the washing machine main power _before_ pressing the Signal and Cycle delay sequence.

When I tried Signal / Cycle delay prior to turning on the power, it worked just like it should.

Maybe someone else down the line will benefit from this profound insight!
 

levik

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Oct 27, 2020
Messages
6
Location
new hempstead ny
One more question, please:

Based on the codes, it seems there are multiple simultaneous failures that seem to be unrelated. Is that realistic?

The drain problems make the most sense, since we get soggy towels every once in a while. I've just been told by my boss that I'm working on the drain tonight

But the door always locks and unlocks with a solid "thunk" and the machine seems to fill as rapidly as always.
Any insights?
 

Jake

Appliance Tech - Admin
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McMullen Valley, Arizona
Yes, I'd definity check your drain pump filter(coin trap) first for something in it.

Here's the drain pump for your model:
WH23X10028 Drain Pump Assembly


You will see a handle on your drain pump filter(coin trap) just turn the handle counterclockwise to remove it, some water may spill out, so have a old towel ready.:)

Here's the drain pump filter (coin trap) for your model:

Let us know what you find.

Jake
 

levik

Premium Member
Joined
Oct 27, 2020
Messages
6
Location
new hempstead ny
Thank you, Jake -- problem all solved now, the machine is working as if it were new!

Based on the codes you interpreted, I started with the drain. I had previously cleaned out the drain trap, so this time went further and pulled out the drain pump itself, using excellent guidance I found on these sites:

Once I removed the pump assembly from the machine, it was clear that the rotor was jammed; it would not turn a full 360 degrees. I had the option to buy the whole pump assembly, get just a replacement pump motor unit, or, as a less-expensive option, try to repair the motor itself.

The resistance across the motor terminals was within the specs you listed above ~11.7 ohms, so I figured the motor windings were ok and it might be repairable.

I was able to pry apart the Hanning pump and scrape out the gookus inside; it's not sealed very well at all, and clearly gets wet all the time. Once it was clean, the rotor moved freely! There's a washer at the base of the rotor spindle that easily gets lost -- watch out for that.

When I reassembled the pump I didn't add any lubricant -- should I get some lithium grease in there?

Reassembly was very quick. And then the machine worked! Best of all, *all* the error codes cleared; the pump problem must have triggered some cascading, spurious errors.

- Total cost: $0.00
- A few hours work
-More confidence for the next time the machine has an error code
- Clean clothes
- Very happy Wife (priceless)!

Thank you again, Jake!

PS: I filmed the task of stripping down and cleaning the pump motor. I'll post it on YouTube sooner or later and share the link.
 

Jake

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Excellent Leo, good job fixing it.(y)

Thanks for the update!

Jake
 
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