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WFW72HEDW0 Whirpool Duet pump issue?

vermontoa

Premium Member
Joined
Apr 14, 2020
Messages
5
Location
Vermont, usa
Model Number
WFW72HEDW0
Brand
Whirlpool
Age
1-5 years
Hi All! So, a few days ago, I started getting the E1 F9 Error, draining too slowly on my Whirlpool Duet WFW72HEDW0. I removed the drain plug and cleaned it thoroughly, I also removed the drain hose running up the side of the machine and cleaned it along with the exterior drain hose. I Reassembled everything, and the error continued, except the drain pump was making a loud sound reminding me of a broken impeller shaft I had on a fish tank filter once.

So, I just purchased a replacement drain pump. It came today, Installed it, checked connections....and alas....Now the drain pump hums. I know there are no obstructions or nastiness in any of the hoses. There are no errors (I only let it make the noise for about 5 minutes before unplugging it) So, whats my next move? New control board?

Neither the power button or selector switch seem to want to respond. Am I missing something simpler and obvious? It seems like the drain pump is being told to run continuously. I appreciate any help you can offer!!

Charlie
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
114,825
Location
McMullen Valley, Arizona
Hi Charlie,

Did you unplug the machine from the wall outlet before you replaced the drain pump?

If not, unplug the machine now for 15 minutes to reset it.

Then see how it is.

What is the serial number of your washer?

Then
 

vermontoa

Premium Member
Joined
Apr 14, 2020
Messages
5
Location
Vermont, usa
Hi jake, I did have it unplugged before I replaced the pump. I tried the unplug for 15+ min reset. Serial # is C60552443.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
114,825
Location
McMullen Valley, Arizona
Thanks!

I didn't locate a service bulletin for this problem, there is a service bulletin on yours for Load Wet at End of Cycle.

But it just seems odd to me that it wasn't doing this problem before you replaced the drain pump was it?

Did you order the drain pump from AppliancePartsPros?

Here's the drain pump for your model:
Drain Pump WPW10605427


Jake
 

vermontoa

Premium Member
Joined
Apr 14, 2020
Messages
5
Location
Vermont, usa
It's very odd, I agree. The part came from Amazon... Looks and fits just like the original. Here is the # on the side.
 

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Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
114,825
Location
McMullen Valley, Arizona
The part came from Amazon
We have seen a lot of problems with eBay and Amazon when it comes to appliance parts. China is flooding the market with cheap knock offs. They may or may not say OEM on the parts but it doesn't make it so. China distributors even pay people to give good reviews.

So I'm pretty sure that's the issue, I've replaced about 100 of these same drain pumps in the last 33 years as a career appliance tech. and never have I seen that happen before.

I buy all my appliance parts from AppliancePartsPros and RepairClinic when I run local service calls in my area and never have any problems.:)

Jake
 

vermontoa

Premium Member
Joined
Apr 14, 2020
Messages
5
Location
Vermont, usa
Thanks Jake, I appreciate the feedback. I just ordered the part from appliancepartspros. Fingers crossed when it arrives, all will work well again!! Thanks so much!!
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
114,825
Location
McMullen Valley, Arizona
Ok Charlie, sounds good, that should fix it.:)

Jake
 

vermontoa

Premium Member
Joined
Apr 14, 2020
Messages
5
Location
Vermont, usa
Hey Jake! If you're still up for some advice. Got the new pump today. Installed it, plugged in the machine...and....same as before....the pump kicks on immediatly and runs continuously. None of the lights on the control board light up, and the dial doesn't respond with any sounds. Any other thoughts for an amature hack trying to save some money?
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
114,825
Location
McMullen Valley, Arizona
WOW, that's frickin weird. I have no clue what has possessed you machine. LOL

I'm attaching your tech. data sheet below. On Page 4 ACTIVATING SERVICE DIAGNOSTIC MODE

Unsuccessful Activation
If entry into Service Diagnostic mode is unsuccessful, refer to the following indication and action:
Indication: None of the indicators or display turn on.
Action: Select any cycle.
--->If indicators come on, check the functionality for the three buttons used to activate the Service Diagnostic mode. Verify that the button responds and a beep sound is heard when pressed (make sure button sounds are active). If the button is faulty, it will not be possible to enter the diagnostic mode using that button. Replace the user interface and housing assembly. Refer to Component Removal on page 21.
--->If no indicators come on after selecting the cycle, go to TEST #1, ACU Power Check, page 13.

Jake
 

Attachments

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