neverwpool
Premium Member
- Model Number
- WHD560CHW2
- Brand
- Whirlpool
- Age
- Less than 1 year
Hi everyone, first post here. I'll try to keep it on point for you 
I purchased Whirpool model WHD560CHW2, a ventless dryer, about 6 months ago. The installation crew did not install the power cord correctly, crossing 2 of the wires in the terminal. The first few times I tried using it, it made a loud noise, shook violently and immediately turned off. Once I popped the cover off of where the power wires were screwed in (the center wire was screwed into the right terminal, and right wire in the center terminal), I saw the mistake and corrected it, and the dryer functioned normally for 3 months.
After 3 months of use, we'd randomly get "F9 E2" showing up any time during the cycle - sometimes after 2 minutes, sometimes after 70 minutes. Service technician came out, fiddled with it for a bit and diagnosed a failed dryer user interface, part w11331944. He seemed 100% certain this was the issue. After a few weeks of intermittently working decently, it now always fails after about 2 minutes of running, regardless of if I'm doing an auto-sensing cycle or timed cycle. This part was on backorder and has been for the entirety of the past 3 months. I raised a big stink with whirlpool after being jerked around with no help for 3 months and no end in sight, and they ended up authorizing a replacement, but the dryer is backordered now and Home Depot instead gave me a full refund to purchase one "someday". I figured in the meantime I'd see if I could get this thing up and running.
I was able to find a replacement control panel and received and installed it today. The part is w11331944. Unfortunately, the dryer is doing the exact same thing with the new part, run for about 2 minutes then give F9E2. Below I'll list my observations and questions to see if you can guide me in what I may want to check/replace next.
- I suspect the underlying problem was a jolt of electricity that damaged something when the dryer was initially installed incorrectly - if you think I should cut my losses let me know. As far as I've looked (not very thorough teardown yet) I don't see anything scorched or wires melted.
- In googling this error code, it seems like it could be the thermistor? Would that be a good place to check next? In the 2 minutes it runs, it does seem to heat up appropriately and I don't find many instances of dryers shutting off promptly after starting due to a bad thermistor
- One of the 1-star reviews on whirlpool's website says they had this error code and their tech diagnosed failing heater coils - does this seem plausible? I kind of doubt it
- I put a dry towel in and the dryer was able to successfully turn on, run for a couple minutes (heat up, sense the towel was dry, then make it through the cooling cycle), and turn off normally so maybe it's something with the moisture sensor?
- could it be a water pump issue?
- When the dryer is running, it seems normal - no weird buzzing, vibrations, and the drum spins readily.
- probably unrelated, but the error code started about 2 weeks after one of the dryer lint screen doors broke (side note, these are designed terribly!)
Please let me know what your best guesses are and I'll start trying to work down the list.
Thanks!
I purchased Whirpool model WHD560CHW2, a ventless dryer, about 6 months ago. The installation crew did not install the power cord correctly, crossing 2 of the wires in the terminal. The first few times I tried using it, it made a loud noise, shook violently and immediately turned off. Once I popped the cover off of where the power wires were screwed in (the center wire was screwed into the right terminal, and right wire in the center terminal), I saw the mistake and corrected it, and the dryer functioned normally for 3 months.
After 3 months of use, we'd randomly get "F9 E2" showing up any time during the cycle - sometimes after 2 minutes, sometimes after 70 minutes. Service technician came out, fiddled with it for a bit and diagnosed a failed dryer user interface, part w11331944. He seemed 100% certain this was the issue. After a few weeks of intermittently working decently, it now always fails after about 2 minutes of running, regardless of if I'm doing an auto-sensing cycle or timed cycle. This part was on backorder and has been for the entirety of the past 3 months. I raised a big stink with whirlpool after being jerked around with no help for 3 months and no end in sight, and they ended up authorizing a replacement, but the dryer is backordered now and Home Depot instead gave me a full refund to purchase one "someday". I figured in the meantime I'd see if I could get this thing up and running.
I was able to find a replacement control panel and received and installed it today. The part is w11331944. Unfortunately, the dryer is doing the exact same thing with the new part, run for about 2 minutes then give F9E2. Below I'll list my observations and questions to see if you can guide me in what I may want to check/replace next.
- I suspect the underlying problem was a jolt of electricity that damaged something when the dryer was initially installed incorrectly - if you think I should cut my losses let me know. As far as I've looked (not very thorough teardown yet) I don't see anything scorched or wires melted.
- In googling this error code, it seems like it could be the thermistor? Would that be a good place to check next? In the 2 minutes it runs, it does seem to heat up appropriately and I don't find many instances of dryers shutting off promptly after starting due to a bad thermistor
- One of the 1-star reviews on whirlpool's website says they had this error code and their tech diagnosed failing heater coils - does this seem plausible? I kind of doubt it
- I put a dry towel in and the dryer was able to successfully turn on, run for a couple minutes (heat up, sense the towel was dry, then make it through the cooling cycle), and turn off normally so maybe it's something with the moisture sensor?
- could it be a water pump issue?
- When the dryer is running, it seems normal - no weird buzzing, vibrations, and the drum spins readily.
- probably unrelated, but the error code started about 2 weeks after one of the dryer lint screen doors broke (side note, these are designed terribly!)
Please let me know what your best guesses are and I'll start trying to work down the list.
Thanks!