FIXED Whirlpool Cabrio not spinning.... sometimes

bodoii

Premium Member
Joined
Jul 15, 2014
Messages
4
Location
Canada
Model Number
WTW5550XW2
Brand
Whirlpool
Age
1-5 years
Hello

A few weeks ago, my Whirlpool washer started functionning not properly. Normal cycle wont do the spin cycle 3/4 times. We we are to do the spin cycle by starting it manually after the Normal Cycle

But now, even the Drain and Spin cycle wont spin (most of the times)

When it spins, it starts spinning for a few seconds, then stops. Lid Lock is flashing at that time

Diagnostic mode shows the following code:
(Sensing - Rinse - Done)... (Done)... (Sensing - Rinse - Done)... (Done).. and so on

I called Whirlpool and couldn't provide any help by phone

Any help would be great. Also, if anyone knows the meaning of the Sensing - Rinse - Done code, I'm sure it would be useful.

Thanks in advance,

Martin
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
99,974
Location
McMullen Valley, Arizona
Hi Martin,

That sounds like possibly your shift actuator may be the culprit. But lets verify that first.

I'm posting your Lid Lock Switch and the video of how to access and replace it, but I don't want you to replace the lid switch unless you get an error code saying to replace it. The main reason I'm posting your lid lock switch and video is just to show you how to access your tech. data sheet.

Here's the lid lock switch for your model:
Door Latch W10404050 Order now for same day shipping. 365 day return policy. RepairClinic.com


Watch this video below, Once you have the top up, there should be a tech. data sheet inside the front panel.

[video=youtube;KKxD0oFM85I]https://www.youtube.com/watch?v=KKxD0oFM85I[/video]


Go into diagnostics and retrieve the codes, and clear them. This is very important since most complaints start with the lid lock on and blinking, or the unit will not start and spin.

If, when in diagnostics the codes are F7E1, F7E5, or motor speed codes, then chances are it is a motor, capacitor, or shifter related issue. Once the codes are cleared, put the washer into a manual diagnostic test and run the HEAVY AGITATION; if
after 15‐20 Seconds the motor runs then you can rule out the motor, capacitor, control, and most likely the wiring harness connections (although still check the BK wire from the shifter to the control). Remember, the timing wheel only turns in the
transmission during the spin cycle.

Next, while in Manual diagnostics, try to get the unit to spin; if the motor hums for a split second and then shuts down with the lid lock blinking; go back into diagnostic codes and look for shifter or speed sensor errors.

This is proof that the shifter/sensor assembly is the issue because the optical sensor is not reading the motor speed.

Here's the shift actuator for your model you can order - Video Included:
Shift Actuator W10006355 Order now for same day shipping. 365 day return policy. RepairClinic.com



Let us know what you find.

Jake
 

bodoii

Premium Member
Joined
Jul 15, 2014
Messages
4
Location
Canada
Thanks Jake

Your reply gave me a lot of infos on this appliance. I was looking for tech manual around the web, but like you said it was inside my washer, sticked on the front panel.

Now for the tests, before I cleared the codes, I took a look at them. I had 4 different ones: 'Stuck key', 'Lid switch fault', 'Lid not opened between cycle' and 'Basket speed sensor fault'.
I cleared the fault codes then ran heavy agitation. That worked 3/3.
I ran the High Spin test. First time, it worked fine. Then the second time it started to spin then stopped after 2-3 seconds, exactly like you mentioned.
So I went back in diagnostics, looked at the code: [Sensing - Rinse - Spin - Done]... [Done].
In the manual, that code is a 'Basket speed sensor fault'

Is that sensor in the shifter?

Thanks again,

Martin
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
99,974
Location
McMullen Valley, Arizona
Is that sensor in the shifter?
Yes Martin it is.

Basket speed sensor fault=F7E1

So go ahead and order the Shift Actuator and then you should be back in business.:)

Jake
 

bodoii

Premium Member
Joined
Jul 15, 2014
Messages
4
Location
Canada
Sorry for the late reply, I had a lot of laundry to catch up :)

The part swap was not hard to achieve. And my washer works now like a new!

Thanks Jake
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
99,974
Location
McMullen Valley, Arizona
Fantastic, good job, glad to hear that.:)

Jake
 
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