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Whirlpool Cabrio Washer WTW5600XW3 - Do I have a bad gearcase?

ch1819

Premium Member
Joined
Jul 3, 2021
Messages
9
Location
Willow Grove PA
Model Number
WTW5600XW3
Brand
Whirlpool
Age
6-10 years
I have a Whirlpool Cabrio Washer WTW5600XW3 that stopped spinning and started throwing F7 E1. It had all the symptoms of a bad actuator, so I replaced that along with the splutch kit (splutch, pully, belt.)

Machine still won't spin and still throws F7 E1.

I'm wondering if I have bad bearings and need to replace the gearcase. I'll attempt to link a video below and hope the audio is prominent enough that someone can help me make the call.

Link to Dropbox video here.

Corrected model number
 
Last edited by a moderator:

Jake

Appliance Tech - Admin
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Messages
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Location
McMullen Valley, Arizona
Yes, its likely the drive hub has worn out per your video.

Check your tub drive hub and see if the splines are worn. When you click the part link below, you will see a video of how to remove and replace it.

Here's the drive hub kit for your model:
W10324651 Basket Drive Block Kit


Jake
 

ch1819

Premium Member
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Messages
9
Location
Willow Grove PA
I took it apart and this is the one I have. The splines are worn but it seems to still have a decent grip.

 

Jake

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That plastic hub is not for your model number you posted WTW5500XW0 per the OFFICIAL parts list.

It should be the metal one I posted above.

Did you buy this washer brand new or used?

Jake
 

Jake

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Ok model WTW5600XW3 does have the plastic hub.

--->Look at these photos below of the hub teeth grinded down to smooth. It should NOT be grinded down to smooth.

Let us know what you find. If its not worn down to smooth, then yes the transmission(gearcase) is bad.

Here's the gearcase for your model: W11454372

Jake
 

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Jake

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It looks bad to me, especially in the lower right corner spot, the teeth look non-existent there.:)

I bet the new hub will fix it.:)

Jake
 

ch1819

Premium Member
Joined
Jul 3, 2021
Messages
9
Location
Willow Grove PA
Ok, so I've replaced:
  • actuator switch
  • splutch/belt kit
  • drive hub
After latest recalibration still no spin and throwing F1/E2 and F7E1.
 

Jake

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F1E2--->MOTOR CONTROL FAULT.

Indicates a fault of the motor control section of the main control.
--->See TEST #3b: Drive System – Motor, page 14.

I'm attaching your tech. data sheet below.

Jake
 

Attachments

  • W10468342 - Rev C.pdf
    3.3 MB · Views: 37

ch1819

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Messages
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Location
Willow Grove PA
I should add that the machine can successfully complete a Heavy Agitation manual test but can complete neither spin test.

Would the machine be able to agitate with a bad cap or control board (which seem to be the two outcomes of the 3b test?)
 

Jake

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Would the machine be able to agitate with a bad cap
Nope, read this:
15. Test Motor Run Capacitor. NOTE: A faulty capacitor may cause the motor to “hum”, not start, or turn slowly.
a. Discharge the capacitor by touching the leads of a 20,000 Ω resistor to the two terminals.
b. Disconnect the wires from the capacitor terminals.
c. With an ohmmeter, measure across the terminals and note reading.
--->If a steady increase in resistance is noted, continue to step 16.
--->If the capacitor is either shorted or open, replace capacitor, calibrate washer (page 4), and repeat step 1.
16. If the preceding steps did not correct the motor problem, replace the main control.
a. Unplug washer or disconnect power.
b. Replace the main control.
c. Reassemble all parts and panels. d. Plug in washer or reconnect power. Calibrate washer and perform Automatic Test to verify repair

Here's the capacitor for your model:

Here's the main control board for your model:

ALSO MAKE SURE YOU DO EVERYTHING IT SAYS HERE TO DO AS WELL

TEST #3b: Drive System – Motor
This test checks the motor, motor windings, wiring, and start capacitor.
NOTE: Refer to Figure 5, “PSC Motor Strip Circuit” on page 15 for tests and measurements.
IMPORTANT: Drain water from tub before accessing bottom of washer.
1. Check the motor and electrical connections by performing the Gentle or Heavy Agitation test under Manual Test Mode on page 9. Verify that the basket is spinning in a clockwise direction while performing Low or High Spin test under Manual Test Mode on page 9. The following steps assume that this step was unsuccessful.
2. Unplug washer or disconnect power.
3. Check to see if basket will turn freely.
If basket turns freely, go to step 4.
If basket does not turn freely, determine what is causing the mechanical friction or lockup.
4. Remove console to access main control.
5. Visually check that the J2 and J16 connectors are inserted all the way into the main control.
If visual checks pass, go to step 6.
If connectors are not inserted properly, reconnect J2 and J16 and repeat step 1.
6. Plug in washer or reconnect power. Run the Gentle Agitation test under Manual Test Mode on page 9.
7. With a voltmeter set to AC, connect black probe to J16-5 (N) and red probe to J16-6 (CW Winding).
If 120VAC is cycling ON during CW rotation, go to step 8.
If 120VAC is not present, go to Test #1: Main Control, page 12.
8. With a voltmeter set to AC, connect black probe to J16-5 (N), red probe to J16-7 (CCW Winding).
If 120VAC is cycling ON during CCW rotation, go to step 9.
If 120VAC is not present, go to Test #1: Main Control, page 12.
9. Unplug washer or disconnect power.
10. Remove connector J16 from main control.
With an ohmmeter, check resistance of motor windings across the following J16 connector pinouts:
CW Winding J16, 6 & 5
CCW Winding J16, 7 & 5
Resistance should be between 3.5 and 6 Ω.

Jake
 

ch1819

Premium Member
Joined
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Messages
9
Location
Willow Grove PA
  1. Capacitor tested good
  2. J2 & J16 connectors seated firmly
  3. Voltage present at J16-5&6
  4. Voltage present at J16-5&7
  5. J16-5&6 4.1 ohms
  6. J16-5&7 4.2 ohms
I was able to film between the edges of the locked lid to observe the basket during low spin. (see below)

Clothes came out dripping wet
 

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  • Spin-1.mp4
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Jake

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Ok, then its either something is caught between the inner tub and outer tub causing it to make that noise while its spinning OR its a bad gearcase.

Remove the inner tub first and see.

Jake
 

ch1819

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Messages
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Location
Willow Grove PA
Is this the appropriate level of play in the suspension? I've had clothes come out this wet when there was an unbalanced load, and clearly, this machine is trying to spin so wondering if it could be a balance issue.
 

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  • wobble.MOV
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Jake

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That's perfect!

Jake
 
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