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Whirlpool Cabrio WTW5500XW2 will not switch from sensing to wash

ltermt

Premium Member
Joined
Nov 13, 2021
Messages
7
Location
Naperville, IL
Model Number
WTW5500XW2
Brand
Whirlpool
Age
6-10 years
Hi, Have a Whilrpool Cabrio WTW5500XW2. It is stuck in sensing. Checked the fault codes and it shows F0 E0. Will upload video and share share link.

The Automatic Test Mode runs and passes successfully.

Link to video in youtube:
 

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Last edited:

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
131,565
Location
Redmond, Oregon
Hi,

I've seen this problem many times on my service calls, its the optic sensor in the shift actuator that's bad. You will need to order and replace the shift actuator to fix it.

Here's the shift actuator for your model(Video Included):
WPW10006355 Shift Actuator


Let us know how it goes.

Jake
 

ltermt

Premium Member
Joined
Nov 13, 2021
Messages
7
Location
Naperville, IL
I replaced the shift actuator. I then performed the Calibration test.
The the Automatic Test.
It worked well for 4 washes.
After that the same problem started all over again. I suspected it was a bad part. Returned the part and got a replacement.
Installed the new replacement part.
Calibration test - seems to work fine.
Automatic Test fails in the test never reaching the "Shifter MOVES TO SPIN POSITION" after successful completion of the "DRAIN PUMP WILL ACTUATE".


Reran Fault Code and Now get F7-E1. Will post video later tonight.
 

ltermt

Premium Member
Joined
Nov 13, 2021
Messages
7
Location
Naperville, IL
Unable to attach video as the size is too large. Here is the link to the video on youtube.

Error Code:

Automatic Test:
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
131,565
Location
Redmond, Oregon
Where are you buying the shift actuator from?

Jake
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
131,565
Location
Redmond, Oregon
Was the first one from a well known local appliance parts store? What did you pay for it?

The 2nd one from amazon is junk. get your money back.

I removed the amazon link, because amazon sells cheap aftermarket junk.

Jake
 

ltermt

Premium Member
Joined
Nov 13, 2021
Messages
7
Location
Naperville, IL
Paid $45 for the part from the local store. It worked for 4 washes and then stopped. So returned the part.
The House Boss suggested buying from Amazon for the 2nd attempt($32). Will return the Amazon part and buy from the link you shared.
Thanks Jake.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
131,565
Location
Redmond, Oregon
Yes, I think you are getting bad shift actuators, the retail price is about $60 and prices $45 and lower rises Red Flags.

Jake
 

ltermt

Premium Member
Joined
Nov 13, 2021
Messages
7
Location
Naperville, IL
I bought a shift actuator from Whirlpool. Purchased from See attached. (Aurora Automatic Appliance Parts store). (New part in black color with extra casing). Paid $60.
Performed calibration
Performed Automatic Test.
When i put the clothes in....doesn't work.
Link to You tube videos:
With clothes:
Automatic Test Pass:
Alarm:
 

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Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
131,565
Location
Redmond, Oregon
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