Whirlpool Cabrio WTW5500XW2 will not switch from sensing to wash

[ltermt]

Model Number

WTW5500XW2

Brand

Whirlpool

Age

6-10 years

Hi, Have a Whilrpool Cabrio WTW5500XW2. It is stuck in sensing. Checked the fault codes and it shows F0 E0. Will upload video and share share link.

The Automatic Test Mode runs and passes successfully.

Link to video in youtube:

 

[Jake]

Hi,

I've seen this problem many times on my service calls, its the optic sensor in the shift actuator that's bad. You will need to order and replace the shift actuator to fix it.

Here's the shift actuator for your model(Video Included):
WPW10006355 Shift Actuator


Let us know how it goes.

Jake

 

[ltermt]

I replaced the shift actuator. I then performed the Calibration test.
The the Automatic Test.
It worked well for 4 washes.
After that the same problem started all over again. I suspected it was a bad part. Returned the part and got a replacement.
Installed the new replacement part.
Calibration test - seems to work fine.
Automatic Test fails in the test never reaching the "Shifter MOVES TO SPIN POSITION" after successful completion of the "DRAIN PUMP WILL ACTUATE".


Reran Fault Code and Now get F7-E1. Will post video later tonight.

 

[ltermt]

Unable to attach video as the size is too large. Here is the link to the video on youtube.

Error Code:

Automatic Test:

 

[Jake]

Where are you buying the shift actuator from?

Jake

 

[ltermt]

First one local parts store.
Second one: From Amazon:
Link for the exact one i bought. :

 

[Jake]

Was the first one from a well known local appliance parts store? What did you pay for it?

The 2nd one from amazon is junk. get your money back.

I removed the amazon link, because amazon sells cheap aftermarket junk.

Jake

 

[ltermt]

Paid $45 for the part from the local store. It worked for 4 washes and then stopped. So returned the part.
The House Boss suggested buying from Amazon for the 2nd attempt($32). Will return the Amazon part and buy from the link you shared.
Thanks Jake.

 

[Jake]

Yes, I think you are getting bad shift actuators, the retail price is about $60 and prices $45 and lower rises Red Flags.

Jake

 

[ltermt]

I bought a shift actuator from Whirlpool. Purchased from See attached. (Aurora Automatic Appliance Parts store). (New part in black color with extra casing). Paid $60.
Performed calibration
Performed Automatic Test.
When i put the clothes in....doesn't work.
Link to You tube videos:
With clothes:

Automatic Test Pass:

Alarm:

 

[ltermt]

Attached link to the Calibration video.

 

[Jake]

Ok, that's very odd, because I've replaced about 50 of these in the last 10 years for this exact same problem, and it fixed them all.

F7E1 – BASKET SPEED FAULT

You will need a multimeter

Look here: W10606242+List of what might cause an F7 E1 Error Code

Do everything it says to check for error code F7E1.

Here's the control board for your model, if needed:
W10480305 Electronic Control Board


Let us know what you find.

Jake