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FIXED Whirlpool Duet Stopped, Loud Buzzing WFW86HEBW2

RRR

Premium Member
Joined
Dec 2, 2020
Messages
20
Location
Oregon
Model Number
WFW86HEBW2
Brand
Whirlpool
Age
6-10 years
Stopped just as the pump ended it cycle to drain to start the spin cycle. I was in the room and heard the pump, then it switched to what I would assume the spin cycle. Left the room and several minuets later I get the distress call from the Wife.

She says that it was buzzing loudly, showed ERR on the display, she thinks, hit the power button and it turned off display. Still humming when I got to the room. Unplugged for a few minuets and plugged back in. No display but started buzzing again. Unplugged and left it overnight but plugging in made no change. Popped the top off and manually unlocked the door, plugged back in with same results.

Found the troubleshooting guide and read it but ran out of time before I could do any testing. I'm concerned that there is no display and the buzzing continues. Go ahead and run the tests?
 

RRR

Premium Member
Joined
Dec 2, 2020
Messages
20
Location
Oregon
It appears that the appliance gods blessed me!

I fat-fingered my way into the diagnostic codes, gave me a couple and unplugged the unit while I looked them up. Plugged back in and it powered up normal. Fooled around some more and decided to run the few towels that I mopped up water. As of now it seems to be running okay. I'll follow up late today or in the morning, hopefully it will be fine.
 

RRR

Premium Member
Joined
Dec 2, 2020
Messages
20
Location
Oregon
The appliance gods just laughed at me.

The load ran but gave a SUD error. Always used HE detergent, no kinks in hoses. Pulled the filter and was shocked at what I found. One face mask, miscellaneous paper bits, 87 cents in change for a starter. Cleaned out and pulled the pump to check that nothing was in the impeller, nothing there.

Plugged in and pump runs but sounds like a marble in a tin can and runs non-stop. Gave F09E01 code which I got cleared. Pump still rattling, no light at power button. Going to let it sit overnight.

Suggestions? Wife is ready to start shopping!
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
135,710
Location
Vicksburg Junction, Arizona
Sounds like the drain pump is not working properly, the drain pump impeller may be damaged or broken, thus not draining the water all out properly.

I'm attaching your tech. data sheet below.

Screenshot 2022-11-24 08.10.43.png


Here's the drain pump for your model, if needed:
Drain Pump WPW10605427


Here's the video to replace it, for others as well:
 

Attachments

  • W10602465-RevB.pdf
    4.9 MB · Views: 18

RRR

Premium Member
Joined
Dec 2, 2020
Messages
20
Location
Oregon
Thanks Jake. Been through the steps and pulled the pump and dissembled to check impeller and anything else buried in it. Felt good and couldn't find anything.

I got pump on order. We decided to try it and if it doesn't work my guess is we'll be shopping. What I don't understand while no light at the power button. Went through the test for the ACU and since the LED light on it stays lit it says the problem is something else. What is left after the pump? Control Panel?
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
135,710
Location
Vicksburg Junction, Arizona
What I don't understand while no light at the power button. Went through the test for the ACU and since the LED light on it stays lit it says the problem is something else. What is left after the pump? Control Panel?
The ACU Board WPW10692383 could be faulty. But hopefully the new drain pump will fix it, make sure you unplug the washer first.:)

The control panel is No Longer Available: WPW10635635
 
Last edited:

RRR

Premium Member
Joined
Dec 2, 2020
Messages
20
Location
Oregon
Slipped a pump in and it starts running as soon as it is plugged in, no lights to control panel. guess I'm screwed.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
135,710
Location
Vicksburg Junction, Arizona
Did you do TEST 8 (DRAIN PUMP) on page 18 of the tech. data sheet?
 

RRR

Premium Member
Joined
Dec 2, 2020
Messages
20
Location
Oregon
Thanks for bringing TEST 8 to my attention. I went back over this, sorta. I wasn't going to pull the front off again to access the ACU. Anyway again I fumbled around and cleared the codes, pump whirled for 20 seconds, power light came on and I looked at it in disbelief.

Ran a Quick Wash with nothing in it and it hummed along. Got brave and ran a light load. Success. Reloaded and I'm guessing there has been 5+ loads put through it. Everything seems to be working fine.

Went down yesterday and cancelled the order for new washer. Bonus was we stopped at a brew pub that the wife determined look "Cute, I've always wanted to stop there." Great call, hit it at Happy Hour, great food, good beer and only $20 for food. Six bucks for a different beer that was dark and smooth.

Thanks for your help, Jake.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
135,710
Location
Vicksburg Junction, Arizona
Excellent, glad to hear that.(y)

Thanks for the update!

For others following your thread--->Page 7 of your tech data sheet--->Clearing Fault Codes
--->To clear fault codes, enter Service Diagnostic mode. Then press and hold the 3rd button used to enter Service Diagnostic mode for 5 seconds. Once the fault codes are successfully erased, the seven segment display will show “888” or “88”.
 
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