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FIXED Whirlpool Gold Series - Wash cycle does not start - start button blinks and beeps.

zagith

Premium Member
Joined
Feb 4, 2015
Messages
4
Location
United States
Model Number
WDT710PAYM0
Brand
Whirlpool
Age
1-5 years
My dishwasher will not start. I select the wash and heat cycle option. Press start button and the blue light blinks and beeping sound for about 5-10 seconds. I have tried to figure out how reset the washer by selecting the Cancel/Drain button, the drain cycle commences but it still does not allow me to wash. I have closed the door in hopes to reset the system, again doesnt work. I continue to get the same results.

Finally I flipped the circuit breaker to off, waited a few minutes, switched it back on. I am able to select the wash and heat cycle and start the dishwasher with no problems. As soon as the cycle is over, I encounter the same issue as mentioned above - blinking light and beeping sound. Again, if I turn off/on the circuit breaker I am able to complete one wash cycle.

PLEASE help, what is wrong and what do I need to do to fix it. I have called a few appliance repair places and they basically want to come over and charge me. I understand they have to make money too, but if its as simple as taking out a few screws and replacing a circuit board, etc. I am more than capable of doing that.

Looking forward to everyones advise.

Thanks in advance.
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
44,797
Location
Murray, Utah 84107, United States
Usually a blinking LED indicates a faulty key panel. Check for any error codes by invoking the service test cycle:

Entry sequence: Press any 3 keys in the sequence 1-2-3, 1-2-3, 1-2-3 with no more than 1 second between key presses. NOTE: Some models have replaced the “Clean” LED with “Completed.”
The Service Diagnostics Cycle will start when the door is closed.

■ To rapid advance 1 interval at a time, press the Start/Resume key. Rapid advancing may skip sensor checks as some checks require 2 complete intervals.
NOTE: While in the Diagnostic Cycle, the Start/ Resume feature is turned off and the Start/Resume key becomes an interval advance key.

■ Invoking Service Diagnostics clears all status and last run information from memory and restores defaults. It also forces the next cycle to be a sensor calibration cycle.

The CLEAN LED will flash the ERROR CODE in two parts. The CLEAN LED will first flash the function code. Then pause for two seconds, and then flash the problem code. It will repeat this three times unless advanced using the start key. If there are no errors the LED will stay solid for five seconds
 

zagith

Premium Member
Joined
Feb 4, 2015
Messages
4
Location
United States
Hi Rick,
I entered the sequence as mentioned above. The CLEAN LED flashed 5 times, then after a 2 second pause, the LED flashed two more times. Are you able to provide the diagnosis?
Please note, I did not close the door to obtain the error code as the key panel would have been hidden from view.

I look forward to your response.

Thanks
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
44,797
Location
Murray, Utah 84107, United States
OK, 5-2 is a door switch error. The control is programmed to not start if it suspects the door switch is stuck closed. The control looks for the door switch to open between cycles. It sounds like the door switch contacts might be stuck closed. Check the latch mechanism to make sure it is opening and closing the door switch. This model has had problems with the latch assembly and it's been redesigned by the manufacturer. On your model the door switch is part of the electronic control. Use a DMM to check the door switch for continuity between P9-5 and P9-6 on the electronic control.

Whirlpool W10479763 Electronic Control Board - AppliancePartsPros.com
whirlpool-cntrl-elec-w10479763-ap5617598_01_m.jpg

Whirlpool W10619006 Latch-Door - AppliancePartsPros.com
whirlpool-latch-door-w10619006-ap5805371_01_m.jpg
 

zagith

Premium Member
Joined
Feb 4, 2015
Messages
4
Location
United States
Hi Rick,

Well I tried to check continuity on the door latch but couldn't figure out the two locations you mentioned. I'm still willing to try, but will need additional information / direction on exactly how and where I need to check. I tried to take the gray cover off of the control board but was only able to unclip a few tabs the others would not budge without potentially snapping them off. I couldn't find a diagram or schematic on the inside door panel so I'm going at this blind.

On a side note I was able to mess with the latch switch and could hear the control panel make clicking sounds when I was engaging the latch. I also noticed a very small black 'U' shaped piece of plastic in the bottom of the door panel. I was able to determine that the piece came off the door latch. I also put it in diagnostic mode again after messing with the latch. This time all the LEDs lit up and remained lit. Never received the error code again. At this point, I think, it's safe to determine the latch is the problem.. especially since I messed with it, it must have become unstuck. Unless you disagree?

If you also agree I will purchase the latch you previously provided the link for. One question I have, can I just reuse the part that is on the main body and only replace the electronic portion of the the latch switch? To replace the part on the main body will require me pulling out the dishwasher. Was trying to avoid that if at all possible.

Look forward to your response and will post once I get the new latch in place.
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
44,797
Location
Murray, Utah 84107, United States
I agree with you and replacing the latch will probably fix it. The piece you found that was broken off was probably keeping the door switch from working properly. I don't know what piece it is but if the machine is working properly you may be good to go. The new latch assembly was redesigned because of past problems. I'm not sure if the "catch" part of the latch on the top of the machine was also redesigned but it's easy to replace. Just remove the two screws in the top brackets securing the machine to the countertop and slide the machine forward 6-8 inches. You don't need to disconnect anything else.
W1205207-00002.jpg
 

zagith

Premium Member
Joined
Feb 4, 2015
Messages
4
Location
United States
Fixed!!!

Thanks Rick!

That did the trick; the switch was the culprit. Thank you for the diagnostic help and advice.
 
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