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Whirlpool Refrigerator WRX989SIHZ00 Not Making Ice

CP598

Premium Member
Joined
Aug 27, 2021
Messages
2
Location
Washington State
Model Number
WRX989SIHZ00
Brand
Whirlpool
Age
1-5 years
My Whirlpool Side By Side stopped making ice. I got into diagnostics and found error code e2 "motor lost home position. I tried to run it through a harvest and no change. I unplugged it for 5 mins and it briefly cleared but returned. Any advice?

Thank you,
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
122,535
Location
McMullen Valley, Arizona
Hi,

WRX989SIHZ00 is not pulling up as good.

I believe you have the 2nd 9 wrong because I do get WRX986SIHZ00 to pull up as good.

Check for ice that may be stuck in the ice maker blades first keeping it from rotating to the home position. If no obstructions, then you will need to replace the ice maker.

Here's the ice maker for your model you can order: W11294907 Icemaker

This video gives you the general idea of how to access/replace it:

Let us know how it goes.

Jake
 

CP598

Premium Member
Joined
Aug 27, 2021
Messages
2
Location
Washington State
Hi Jake, thank you for the reply. Yes you are correct on the model number. Thanks for the video and the link to a replacement ice maker. I need to further examine to see how to check for jammed ice. Just a quick look and it was hard to tell.

Thanks again,

Vern
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
122,535
Location
McMullen Valley, Arizona
Yes Vern, its a bit of a job getting to the ice maker on this model, just follow the video and you will get access to it completely.

Jake
 
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