- 6-10 years
My 5-1/2 year-old Whirlpool refrigerator (Model #GD25DIXHS02) no longer dispenses ice from the collection bucket. The auger will rotate, but I can easily prevent it from rotating by holding it. I don't think that the problem is due to the coupling from the motor to the underside of the bucket, because if I remove the bucket, the drive shaft rotates, but I can also easily stop it from rotating by gripping it tightly. I suspect that something (a gear?) is broken somewhere in the drive train from the motor to the drive shaft. I have not opened this part of the refrigerator to examine it, so I don't know what kinds of parts are in the linkage. Any ideas?