Whirlpool Washer Drum Dropped &Hits floor when filled. Plus screeching noise WTW5105HC0

[kindellingmo]

Model Number

WTW5105HC0

Brand

Whirlpool

Age

1-5 years

2020 purchased.
When starting to wash a load- the drum/ tub makes a loud screeching noise intermittently while sensing load/ drum starts to rotate. After several consecutive loads the noise stops and makes a slight squeak as shown in the video provided. ( I will upload the loud sound when I get a video of it)

Recently I noticed the drum has lowered and is touching the laundry room floor (belt cover) when tub has a load (even small load) while washing and filled with water. I’ve done some reading and it could possibly be weak shock absorbers and/or broken suspension springs. Does this sound correct?
The loud screeching noise has occurred since a month after purchase. I can’t stand it any longer!! Any help is greatly appreciated!!

 

[Jake]

Yes, that's usually caused by the suspension rod springs.

Here's the suspension rod springs kit for your model: Suspension W11396716

 

[kindellingmo]

Thank you! I will order and try that first! Do you think that will help with the loud squeal when it starts rotating?

 

[Jake]

That loud squeal is probably coming from where the belt guard is hitting the bottom base of your washer.

So installing new rod springs should solve that as well.