• Please note, some of the links on our site are affiliate links (Learn More)

FIXED Whirlpool Washer WTW5000DW1 balance issue

Status
Not open for further replies.

RenegadeCJ

Premium Member
Joined
Aug 24, 2020
Messages
17
Location
Bayboro, North Carolina
Model Number
WTW5000DW1
Brand
Whirlpool
Age
1-5 years
Normal sized load when starting spin cycle beats and slams sometimes pretty violently. Any wet heavier items it will do this. Hasnt done it in the past couple years just started doing it the last few months. Any help with a direction to start would be greatly appreciated.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
132,675
Location
Redmond, Oregon
If you can make a video of your washer doing that, it would help us to determine what's causing it.

You can upload the video here or you can upload the video to Youtube and post the Youtube link here. Or share your video per Google Drive, Dropbox, or Microsoft OneDrive and post the share link here.

Jake
 

RenegadeCJ

Premium Member
Joined
Aug 24, 2020
Messages
17
Location
Bayboro, North Carolina
seems suspension is sagging to the left side of the machine. rubber pads on the sides are damaged but not on the rear.
 

Attachments

  • 20220213_084408[1].jpg
    20220213_084408[1].jpg
    139.9 KB · Views: 82

RenegadeCJ

Premium Member
Joined
Aug 24, 2020
Messages
17
Location
Bayboro, North Carolina
Photos
 

Attachments

  • 20220213_084411[1].jpg
    20220213_084411[1].jpg
    148.7 KB · Views: 98
  • 20220213_084408[1].jpg
    20220213_084408[1].jpg
    139.9 KB · Views: 102
  • 20220213_084529[1].jpg
    20220213_084529[1].jpg
    123.6 KB · Views: 96
  • 20220213_084451[1].jpg
    20220213_084451[1].jpg
    109.6 KB · Views: 98
  • 20220213_084425[1].jpg
    20220213_084425[1].jpg
    169.1 KB · Views: 98

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
132,675
Location
Redmond, Oregon
Got it!

You will need the OEM suspension rod springs kit to fix it.

Here's the OEM suspension rod springs kit for your model you can order:
W11130362 Suspension spring kit


Don't order from amazon or ebay as those are NOT OEM.

Look here:

Jake
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
132,675
Location
Redmond, Oregon
Sounds good CJ, yes keep us posted.

Jake
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
132,675
Location
Redmond, Oregon
That's very strange, it should NOT still be shaking, contact AppliancePartsPros and have them exchange them, they must be defective.

Jake
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
132,675
Location
Redmond, Oregon
Nope, that's all it can be.

I've replaced many of these for my customers and it always fixed theirs.

Jake
 

RenegadeCJ

Premium Member
Joined
Aug 24, 2020
Messages
17
Location
Bayboro, North Carolina
so far there is no fix i contacted appliance parts pro via email they said that the rods couldn't be bad and to check my drive belt and hub. both of which are fine. i see there are several posts with the same issue where the suspension rods did not fix this i will keep posted as i learn more
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
132,675
Location
Redmond, Oregon
Then the only other thing it could possibly be is the suspension frame the shocks hang from is possibly bent, this is extremely rare to ever see happen. I've replaced many of these shocks and it always FIXED it for my customers.

Here's the threads with the shock part number in it: https://www.applianceblog.com/mainforums/search/104019/?q=W11130362&o=relevance

You can seen lots are marked FIXED, but yes some are not marked FIXED because lots of folks don't come back to update us, so we never know the outcome either way.

Jake
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
132,675
Location
Redmond, Oregon
Excellent CJ, glad to hear that.(y)

Thanks for the update!

Jake
 
Status
Not open for further replies.
If you feel that you have benefited from this site, and would like to show your appreciation.
Top