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FIXED Whirlpool Washer WTW5000DW1 clothes not dry after cycle still dripping wet

RenegadeCJ

Premium Member
Joined
Aug 24, 2020
Messages
7
Location
Bayboro, North Carolina
Model Number
WTW5000DW1
Brand
Whirlpool
Age
1-5 years
The current problem is after washing clothes, clothes are still dripping wet, had to run two drain and spin cycles to get dry enough to run in dry (takes several dry cycles to dry then as well).

so then I ran the following diagnostic tests

not showing any codes

in the past, I have had a problem with it not agitating and replaced the hub under the wash plate, (also failed to calibrate afterward)



Model # Information 20210911_023448[1].jpg


First test low agitation


second test high agitation


the third test was low-speed spin
the video was too big first try nothing happened
The second time went to low-speed spin

the fourth test was high-speed spin


the last test was the tachometer test
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
122,583
Location
McMullen Valley, Arizona
Thanks, I saw your videos, looks like the hub is the culprit again, remove the washplate and then remove the hub and see if the teeth are grinded down to smooth, also take a photo of your transmission shaft, if its in bad shape that might be why it wore out the hub so quickly after you replaced it last year.

--->Look at the photos below of the hub teeth grinded down to smooth. It should NOT be grinded down to smooth.

Here's the hub for your model:
W10528947 Hub


Here's a video to access/replace it:


If you have trouble getting the washplate off, Watch this video below, he uses 2 pull hook tools to get it off:


Let us know what you find.

Jake
 

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RenegadeCJ

Premium Member
Joined
Aug 24, 2020
Messages
7
Location
Bayboro, North Carolina
Thank you Jake. I'm guessing not doing the calibrate could have caused this to wear prematurely.
20210912_171838[1].jpg20210912_171900[1].jpg

ordering a new hub now

Will Post after repair is made
 
Last edited:

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
122,583
Location
McMullen Valley, Arizona
I think you missed what I said here--->also take a photo of your transmission shaft, if its in bad shape that might be why it wore out the hub so quickly after you replaced it last year.

I've never seen a non-calibration issue cause this problem before.

CALIBRATION MODE
NOTE: Calibration only applies to models that do not have level selection.
IMPORTANT: Calibration must be performed when any of the following components have been replaced: Main Control, Basket, Drive Assembly, Suspension, Motor, and Capacitor.
Not performing calibration will result in poor wash performance.

I don't see Hub listed as a MUST DO.:)

Jake
 

RenegadeCJ

Premium Member
Joined
Aug 24, 2020
Messages
7
Location
Bayboro, North Carolina
are you referring to the shaft that comes up through the tub and goes into the hub?

20210912_204633[1].jpg20210912_204757[1].jpg20210912_204801[1].jpg

looks like i need to take a pick and clean out the splines really well the teeth look good just seem to be a build-up of something in the teeth
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
122,583
Location
McMullen Valley, Arizona
Yuppers, that looks bad, clean it all up and the hub should last much longer.:)

Jake
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
122,583
Location
McMullen Valley, Arizona
Excellent CJ, glad to hear that.(y)

Thanks for the update!

Jake
 
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