• Please note, some of the links on our site are affiliate links (Learn More)

Whirlpool Washer WTW5500XW clothes often dripping wet

keepinplaid

Premium Member
Joined
Oct 26, 2021
Messages
5
Location
USA
Model Number
WTW5500XW
Brand
Whirlpool
Age
6-10 years
My Whirlpool WTW5500XW washing machine often leaves clothes very wet after completing the wash cycle. It seems to be fine for the first load of laundry, but if I do additional loads within a short period of time then they are left dripping wet. There is not water left in the drum, but the clothes stay wet even if I do and additional spin/drain cycle. When I run the diagnostic I get the following error:

1635291219476.png


When I go to Test #3b it states the following, but when I do the manual agitation tests they seem to be successful from what I can hear (not sure how I would know if it wasn't...)

1635291271730.png


Any suggestions on next steps to try and repair this unit? Thank you in advance for any ides.
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
44,790
Location
Murray, Utah 84107, United States
Remove connector J16 from main control. With an ohmmeter, verify resistance values in the connector.

J16-5 to J16-6 = 3.5Ω - 6Ω

J16-5 to J16-7 = 3.5Ω - 6Ω
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
44,790
Location
Murray, Utah 84107, United States

keepinplaid

Premium Member
Joined
Oct 26, 2021
Messages
5
Location
USA
I replaced that and calibrated, but the same thing happened after a couple of loads. I had cleared the error codes but am now getting the following errors

1635802042313.png


Any other ideas?

Thanks
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
44,790
Location
Murray, Utah 84107, United States
Did you get the shifter from the part link I gave you? Return it for a replacement. You replaced the shifter and it worked. Even though it was only a couple loads, it worked. That tells me the same part went out.

According to my tech sheet, F7E5 is a shifter fault and not a motor fault. Are you using the tech sheet that came with the machine? I might need the last number of the model number.
Snapshot_1.jpg
 

keepinplaid

Premium Member
Joined
Oct 26, 2021
Messages
5
Location
USA
The last digit is a 1 for the model number and it is the right tech sheet I believe (L-84).
Even before I replaced it the same thing would occur (it works for a couple of loads and then doesn't work).
Thanks for your help.
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
44,790
Location
Murray, Utah 84107, United States
OK, L-84 is not a tech sheet. It's a service manual that covers many models. There's a misprint in the manual. If you count the LEDs that are on in binary you'll see it should be E5 - E6 - E7
Snapshot_2.jpg



Follow the steps for Test 3a - Shifter. Here's your tech sheet.
 

Attachments

  • WTW5500XW1-techsheet-w10240504-revc.pdf
    3.1 MB · Views: 66

keepinplaid

Premium Member
Joined
Oct 26, 2021
Messages
5
Location
USA
Thank you for your help. I'm a little confused. Based on the tech sheet, it looks like I have errors E6 and E7 which suggest Test 3B rather than 3A. Do you still recommend that I do 3A instead?
Thanks


1635867556690.png
 
Top