Whirlpool Washer WTW5500XW clothes often dripping wet

[keepinplaid]

Model Number

WTW5500XW

Brand

Whirlpool

Age

6-10 years

My Whirlpool WTW5500XW washing machine often leaves clothes very wet after completing the wash cycle. It seems to be fine for the first load of laundry, but if I do additional loads within a short period of time then they are left dripping wet. There is not water left in the drum, but the clothes stay wet even if I do and additional spin/drain cycle. When I run the diagnostic I get the following error:

When I go to Test #3b it states the following, but when I do the manual agitation tests they seem to be successful from what I can hear (not sure how I would know if it wasn't...)

Any suggestions on next steps to try and repair this unit? Thank you in advance for any ides.

 

[rickgburton]

Remove connector J16 from main control. With an ohmmeter, verify resistance values in the connector.

J16-5 to J16-6 = 3.5Ω - 6Ω

J16-5 to J16-7 = 3.5Ω - 6Ω

 

[keepinplaid]

Hi, I tested and both come in at exactly 5Ω

 

[rickgburton]

Here's the part you need if the last number of the model number is "0" (after the W).

Whirlpool WPW10006355 Shift Actuator (AP6014711) - AppliancePartsPros.com

Note: Part has been redesigned by the manufacturer. It may look different from the original part but is functionally the same., WPW10006355 / AP6014711 made by Whirlpool

click.linksynergy.com

 

[keepinplaid]

I replaced that and calibrated, but the same thing happened after a couple of loads. I had cleared the error codes but am now getting the following errors

Any other ideas?

Thanks

 

[rickgburton]

Did you get the shifter from the part link I gave you? Return it for a replacement. You replaced the shifter and it worked. Even though it was only a couple loads, it worked. That tells me the same part went out.

According to my tech sheet, F7E5 is a shifter fault and not a motor fault. Are you using the tech sheet that came with the machine? I might need the last number of the model number.

 

[keepinplaid]

The last digit is a 1 for the model number and it is the right tech sheet I believe (L-84).
Even before I replaced it the same thing would occur (it works for a couple of loads and then doesn't work).
Thanks for your help.

 

[rickgburton]

Is it the tech sheet that came with the machine?

 

[rickgburton]

OK, L-84 is not a tech sheet. It's a service manual that covers many models. There's a misprint in the manual. If you count the LEDs that are on in binary you'll see it should be E5 - E6 - E7

Follow the steps for Test 3a - Shifter. Here's your tech sheet.

 

[keepinplaid]

Thank you for your help. I'm a little confused. Based on the tech sheet, it looks like I have errors E6 and E7 which suggest Test 3B rather than 3A. Do you still recommend that I do 3A instead?
Thanks

 

[rickgburton]

Run both 3a and 3b