FIXED Whirlpool WRV986FDEM01 Interior Lights, Water Dispenser, Ice Maker not working

Gdsmith07

Member
Joined
Jan 26, 2019
Messages
1
Location
Kansas
Model Number
WRV986FDEM01
Brand
Whirlpool
Age
Less than 1 year
Last night I went to get some water and the water dispenser was shutting itself off about every 8 ounces. It being late I decided it was probably just on an 8 ounce setting and I’d fix it in the morning. This morning I woke up and went to get some water and pushed the tongue and nothing came out. Remembering that there was an issue on the 8 ounce situation I checked to make sure it was not on that setting. I then went to check to see if the door was slightly open on the dispenser side and it was also fine. However when I opened up the door I noticed that none of the interior LED lights were on. Flicked the door switches a little to no avail.

So now here’s my issue, it appears thr entire dispensing system is not allowing anything through. I let the system stay unplugged for 30 minutes to see about resetting the system nothing changed. I also recently developed a problem with the door open chime telling going off about every 5 minutes as well. I don’t know if all of the issues are related or if they are separate.

I did take sometime before posting and attempted to scour the Forum looking for similar issues the only thing I found remotely close was to check the Main Board. However if someone could give me a confirmation or even explain a little on how to get to the main board. I have a couple other appliances I will be posting things on as well, and hopefully this allows me to learn a little bit more about then expensive pieces of metal that I own.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
99,946
Location
McMullen Valley, Arizona
Hi,

Disconnect the connectors on the boards and then reconnect them. The larger board is the main control board.

Pull the refrigerator out from the wall, then unplug it from the wall outlet, then you will see a cover on the back of your refrigerator about midway up from the bottom, remove that cover and your main control board will be in there.

Here's the control board for your model:
WPW10675033 Cntrl-Elec


Let us know what happens.

If that doesn't resolve it, you will need a multimeter to check voltages.

On the main control board:
P6-1 to P6-2 = 12.7 Volts DC
P14-6 to P14-7 = 14 Volts DC

Jake
 

Dan0974

Member
Joined
Jun 18, 2019
Messages
4
Location
White Marsh, Maryland
Hi,

Disconnect the connectors on the boards and then reconnect them. The larger board is the main control board.

Pull the refrigerator out from the wall, then unplug it from the wall outlet, then you will see a cover on the back of your refrigerator about midway up from the bottom, remove that cover and your main control board will be in there.

Here's the control board for your model:
WPW10675033 Cntrl-Elec


Let us know what happens.

If that doesn't resolve it, you will need a multimeter to check voltages.

On the main control board:
P6-1 to P6-2 = 12.7 Volts DC
P14-6 to P14-7 = 14 Volts DC

Jake
Thanks for this info! Sorry to revive an old thread but I’m having the same exact issue stated above and trying to troubleshoot. I found P14 but I can’t find P6 on the board to check the voltages. Also, what is the pin/wire configuration, which is wire 1 and which is wire 2 etc?
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
99,946
Location
McMullen Valley, Arizona
Hi,

We first need to know if you have the exact same model number WRV986FDEM01? The model number tag is located inside the refrigerator section on the upper walls or ceiling.

Also, Does your Temperature control Pantry drawer inside the refrigerator section no longer have a display? Is the display out? If so, Disconnect it and see if everything starts working properly again. There have been a few members that have found that Pantry UI control board shorted out and thus it will cause the interior lights and ice maker/dispenser to stop working as well.

Here's the Pantry UI control board for your model: WPW10677119.

Jake
 
Last edited:

Dan0974

Member
Joined
Jun 18, 2019
Messages
4
Location
White Marsh, Maryland
Hi,

We first need to know if you have the exact same model number WRV986FDEM01? The model number tag is located inside the refrigerator section on the upper walls or ceiling.

Also, Does your Temperature control Pantry drawer inside the refrigerator section no longer have a display? Is the display out? If so, Disconnect it and see if everything starts working properly again. There have been a few members that have found that Pantry UI control board shorted out and thus it will cause the interior lights and ice maker/dispenser to stop working as well.

Here's the Pantry UI control board for your model: WPW10677119.

Jake
Yes, the model matches. I unplugged the Pantry UI control board and the lights started working properly. The only thing that still doesn’t work is my water. It opens the small ice door to dispense ice but I emptied the ice box yesterday so I don’t have any ice. I’m attempting to unplug the unit now to see if that fixes my water issue. Does that panel NEED to be replaced? Am I able to just leave it unplugged?
 

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Dan0974

Member
Joined
Jun 18, 2019
Messages
4
Location
White Marsh, Maryland
Hi,

We first need to know if you have the exact same model number WRV986FDEM01? The model number tag is located inside the refrigerator section on the upper walls or ceiling.

Also, Does your Temperature control Pantry drawer inside the refrigerator section no longer have a display? Is the display out? If so, Disconnect it and see if everything starts working properly again. There have been a few members that have found that Pantry UI control board shorted out and thus it will cause the interior lights and ice maker/dispenser to stop working as well.

Here's the Pantry UI control board for your model: WPW10677119.

Jake
Unplugging and plugging the unit back in fixed my water issues. If that UI display doesn’t NEED to be replaced I may end up just leaving it unplugged.
 
Last edited:

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
99,946
Location
McMullen Valley, Arizona
Excellent, glad that Pantry UI control board was the only problem.:)

Yes I don't see any reason to replace it if you don't use it, Just leave it unplugged if you want.:)

Thanks for the update!

Jake
 

Mingfu

Member
Joined
Jun 24, 2019
Messages
1
Location
Georgia
Hello I have the same symptoms with my refridgerator, no lights, no compressor, and the ice/water unit go out. However the model number is slightly different. It ends with 00 instead of the original posters 01 model. Would the troubleshooting be the same? I noticed that when we unplug the unit for a period of time it will come back. Starting to wonder if the pantry control board is the same problem for our unit. Is there any way to test that control board to be certain?
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
99,946
Location
McMullen Valley, Arizona
Hello I have the same symptoms with my refrigerator, no lights, no compressor, and the ice/water unit go out. However the model number is slightly different. It ends with 00 instead of the original posters 01 model. Would the troubleshooting be the same? I noticed that when we unplug the unit for a period of time it will come back. Starting to wonder if the pantry control board is the same problem for our unit. Is there any way to test that control board to be certain?
Yes, for your model number WRV986FDEM00 it uses the exact same Pantry U/I board as WRV986FDEM01

Do the same thing and disconnect the electrical connector from it and see if everything works normal again.

Make sure you unplug your refrigerator first from the wall outlet before you disconnect the electrical connector from the Pantry U/I board.

Jake
 
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