• Please note, some of the links on our site are affiliate links (Learn More)

Whirlpool WRV986FDEM01 lights out, won't dispense ice and water, door ajar alarm

SubaLiz

Premium Member
Joined
Aug 24, 2022
Messages
2
Location
Bham, AL
Model Number
WRV986FDEM01
Brand
Whirlpool
Age
1-5 years
My interior lights and door ajar alarm will randomly go off (it started about 2 days ago and will randomly start working then stop). In addition, the door will not dispense ice and water. I can still see the lights/options on the door panel but nothing comes out. The cooling on both the frig and freezer are working fine. I tried the solution in a previous thread to check the pantry panel. I removed the panel and didn't see any moisture or damage to the board. Is it possible that is still damage and replace it or is the main control board I need to replace?

UPDATE: I found another thread that mentioned leaving it unplug and seeing if it the lights and ice/water works and it did (YEAH!) so I just need to replace the pantry board?
 
Last edited:

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,025
Location
Redmond, Oregon
UPDATE: I found another thread that mentioned leaving it unplug and seeing if it the lights and ice/water works and it did (YEAH!) so I just need to replace the pantry board?
Glad to hear that.(y)

Yes, that is absolutely correct, you will need that new Pantry UI Board to fix it, but you can leave it disconnected till you get the new one so your lights and dispenser works in the mean time.

Here's the Pantry UI Board for your model:
Control Board WPW10677119


Its also in-stock here:

Jake
 

SubaLiz

Premium Member
Joined
Aug 24, 2022
Messages
2
Location
Bham, AL
Thanks...got the new part in and having the same issues as before. Could it be the wiring to the panel? There is no visible signs of wear and tear on the wires.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,025
Location
Redmond, Oregon
Yes, some people are reporting Pantry UI wire harness breakage. Did you remove it completely and thoroughly check it?

Look at post #19 here:

Here's the Pantry UI(User Interface) wire harness for your model:

Here's the video to access/replace it:

Jake
 

westranch

Member
Joined
Nov 10, 2022
Messages
1
Location
76249
My interior lights and door ajar alarm will randomly go off (it started about 2 days ago and will randomly start working then stop). In addition, the door will not dispense ice and water. I can still see the lights/options on the door panel but nothing comes out. The cooling on both the frig and freezer are working fine. I tried the solution in a previous thread to check the pantry panel. I removed the panel and didn't see any moisture or damage to the board. Is it possible that is still damage and replace it or is the main control board I need to replace?

UPDATE: I found another thread that mentioned leaving it unplug and seeing if it the lights and ice/water works and it did (YEAH!) so I just need to replace the pantry board?
We had same problem - have replaced the board 2x"s, still have same problem.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,025
Location
Redmond, Oregon
Did you check the wiring harness to the pantry UI Board?
 
If you feel that you have benefited from this site, and would like to show your appreciation.
Top