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FIXED Whirlpool WTW4616FW1 washer not agitating

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corollapizon

Premium Member
Joined
Dec 21, 2021
Messages
10
Location
Chicago area
Model Number
WTW4616FW1
Brand
Whirlpool
Age
1-5 years
Hello,
My Whirlpool WTW4616FW1 is not agitating. I hear it making a clicking sound, but I can tell the drum is not moving side to side. It does spin to drain the washer after the rinse cycle. I'm wondering if it is the actuator. This was replaced once before, but I believe the issue was that it wasn't spinning. It seems to spin fine, but doesn't agitate. Thank you for any help!!
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,162
Location
Redmond, Oregon
I'm attaching your tech. data sheet below.

You can get into the ACTIVATING THE SERVICE DIAGNOSTIC TEST MODES and see what fault codes you get, if any.

On Page 2 of your tech. data sheet do: ACTIVATING THE SERVICE DIAGNOSTIC TEST MODES

Then do FAULT CODE DISPLAY MODE on Page 3--->Then you can see what fault code/codes you are getting on Page 6 and Page 7: FAULT/ERROR CODES

If you do get a fault code, clear it per Page 3 and start a test cycle without clothes in it and see if you get a fresh error code.
2. To clear fault codes:
--->Turn cycle selector knob until the status LEDs flash ON and OFF (see figure 2, page 2).
--->Press and hold the START button for 3 seconds to clear all fault codes and exit Fault Code Display Mode.

Here's the shift actuator for your model, if needed:
W10913953 Actuator


Jake
 

Attachments

  • Tech Sheet - W10740624 - Rev B.pdf
    2.9 MB · Views: 55

corollapizon

Premium Member
Joined
Dec 21, 2021
Messages
10
Location
Chicago area
Thank you!!!
I tried running the automatic test mode. It looks like ot didn't trigger any errors. Going to try running a load with no clothes and see if it triggers an error.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,162
Location
Redmond, Oregon
Ok, sounds like a plan.

Jake
 

corollapizon

Premium Member
Joined
Dec 21, 2021
Messages
10
Location
Chicago area
So I went to replace the actuator and I saw this plastic part poking out of the side. I assume I am going to need the splutch kit? Could this solve the problem?
Thank you!
20220710_202541.jpg
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,162
Location
Redmond, Oregon

corollapizon

Premium Member
Joined
Dec 21, 2021
Messages
10
Location
Chicago area
The splutch was the issue. There was a lot of wear on one of the components, and created this ring of plastic from one of the parts. Thank you for the help Jake!!
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,162
Location
Redmond, Oregon
Excellent, glad to hear the new splutch cam kit fixed it.(y)

Thanks for the update!

Jake
 
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