Whirlpool WTW5000DW0 Washer Help - Drain Problem F9E1 Fault

[Kentucky_John]

Model Number

WTW5000DW0

Brand

Whirlpool

Age

6-10 years

Found washer with "Sensing" flashing and water in tub. Push Start and sensing stays on without flashing. Took several tries and unplugging and plugging back in but was able to enter Diagnostic Test Mode. Showed F9E1 Fault, slow drain. Drain pump did not start when I ran Automatic Test. All others passed.

Went into Manual mode and tested pump again and it failed. Took J16 off of panel and read 14 ohms across pins 2 and 3. Which indicates no short in pump motor. Then went to pump and took leads off and again got 14 ohms resistance across motor. No clogging or obstruction present and could move impeller with fingers. Removed and put 120v on terminals and pump runs normal. This seems to indicate something on control board. All other tests and user interface were fine. I have removed board and can see no obvious burnt components.

The service manual says something about a blown R244 surge resistor. Here is exact text:
"If there is a stuck pump, check for a blown board. If the board has a blown R244 surge resistor, check for stuck or shorted pump motor; if OK, check all other loads with input to the board.

I cannot find that resistor anywhere on board and don't quite understand the instructions.
Any insight is appreciated.
Board model is W10296024
John

 

[Jake]

I'm attaching your tech data sheet below.

F9E1--->LONG DRAIN
Fault is displayed when the water level does not change after the drain pump is on for 10 minutes. • Is the drain hose or the drain pump clogged? Check tub sump under impeller for obstructions.
• Is the drain hose height greater than 8' (2.4 m)?
• Too much detergent
• Check pressure hose connection from tub to pressure sensor. Is hose pinched, kinked, plugged, or leaking air? • Is the pump running? If not, see TEST #7: Drain Pump, page 17.

You are correct, Page 18 step 11 says:
11. If there is a stuck pump, check for a blown board. If the board has a blown R244 surge resistor, check for stuck or shorted pump motor; if OK, check all other loads with input to the board.

Do this, go into MANUAL TEST MODE Page 9, and see if the drain pump runs.

Jake

 

[Kentucky_John]

Jake,
Found R244 resistor. Was on back of board. Looks perfect. No signs of being blown or burned. Reassembled everything and still fails manual test. Pump does not come on. The 3 lights flash indicating the pump is being tested but it does not come on. What does that mean? The board itself is faulty? Somewhere I can see visually?
Thanks,
John.

 

[Jake]

Check for 120 volts at the drain pump electrical connectors when running the drain pump test.

But first, look on page 18:
8. Visually check the electrical connections at the drain pump.
--->If visual check passes, go to step 9.
--->If connections are loose, reconnect the electrical connections and repeat step 2.
9. With an ohmmeter, check harness for continuity between the drain pump and main control. See chart below.

If your wiring is good and your not getting 120 volts to the drain pump when it should be running, then yes the control board is bad.

Here's the control board for your model:
W10634026 Cntrl-Elec


Jake