WMH31017AS3 Whirlpool Microwave - customer says not heating food evenly

[ApplianceFirst]

Model Number

WMH31017AS3

Brand

Whirlpool

Age

6-10 years

I'm not sure what else to really say. The customer swears some of the food is frozen and some is cooked.

I ran the unit with a glass of water thinking maybe the Turntable was messed up. It ran fine and the water was boiling hot.

Any ideas what would cause this? This is a first for me..

 

[Jake]

Rick @rickgburton has been out sick since Jan.12th 2022 with a serious illness, we are hoping and praying for a speedy recovery!

Rick is our Microwave expert, so unfortunately you'll have to wait for him to return or hopefully another tech. or another member that's run across this problem, can help you here.

 

[ApplianceFirst]

Thanks Jake, yes I see he's been gone for some while. Sheesh, I hope he's alright

 

[Jake]

Yes, I hope he is too.