WP Duet Sport - Loud Squeaking Noise

[Kindatadpole]

Model Number

Duet Sport

Brand

Whirlpool

Age

Less than 1 year

Moved into an apartment with new washing machine, and first time using it found it had this very loud squeaking noise. Noise is intermittent: See link below for video. It's driving us nuts, it's incredibly loud! I shook the basket around and could not replicate the squeak. Is this sound normal (Bellow rubbing against basket?).

WP Duet Squeek - YouTube

Any ideas? Thank you.

-Scott

- - - Updated - - -

FYI, the squeek seems to correspond with the laundry falling down during rotation. It also happens throughout the whole wash, not just the rinse or spin cycle.

Thanks!

 

[rickgburton]

You need to call Whirlpool for a warranty service call if the machine is less than one year old. If you attempt a repair you risk losing your warranty.

 

[Kindatadpole]

A technician came out and replaced the shock absorbers, which he said was the cause of the sound. After he replaced it, it got better, but it still makes a significant amount of noise. He came back to take another look and says the floor we have the washer on is not sturdy enough, which causes the washer to wobble and squeek. During spin cycle, the whole tower (washer/dryer) sways pretty violently, which is another reason he suggested the wood floor was weak. He suggests putting a steel tray/plate under the washer to alleviate the noise.

That doesn't seem like the proper solution. Any thoughts?

-Scott

 

[rickgburton]

Front load machines on wooden floors will vibrate quite a bit because unlike top load machines that distribute the force side to side, the front load has a tremendous amount of force top to bottom on only one side. Add another machine on top of the washer changes the center of gravity and the vibration gets worse. Weather or not a steel plate will help , I don't know.